IT Support

Dayspring Academy•New Port Richey, FL

1d•Onsite

About The Position

As a top-performing charter school in our county and state, Dayspring Academy seeks individuals who thrive in a fast-paced environment, strive for excellence, and are dedicated to their team and the families they serve. We are here to create an educational family that develops character-driven, culturally literate, lifelong learners who bring value to their community. We are preparing learners in Pasco County, Pre-K through 12th grade, for high school, college, and the workforce by delivering world-class education through the arts in a collaborative environment fueled by a passion for learning. Dayspring Academy is committed to its policy of offering equal employment opportunities for all persons regardless of race, religion, color, gender, ethnicity, national origin, age, marital status, or disability and acknowledges veteran preference in employment.

Requirements

All employees must be fingerprinted and pass a background screening process by the Clearinghouse.
High school diploma required.
Operating knowledge of computer programs, including email, word processing, spreadsheets, and databases.
Working knowledge of technology equipment to include hardware repair, software installation, troubleshooting and diagnostic skills.
1-3 years of experience in a technical support role.
Excellent time management skills and ability to organize, prioritize, manage, and carry out duties efficiently and within established timeframes.
Ability to effectively engage in the problem-solving process.
Strong problem-solving skills.
Excellent communication skills, both written and verbal.
Regular attendance and punctuality.
Must be able to stand for long hours.
Must be able to exert 50 pounds of force occasionally, and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.

Nice To Haves

Associate's or Bachelor’s degree in a related field preferred.
Comptia A+ (Preferred).

Responsibilities

Diagnose and resolve hardware and software issues for students, teachers, and staff.
Provide front-line assistance via phone, email, or in-person to address IT-related inquiries and problems.
Ensure the school's computer network is operational, perform regular maintenance, and troubleshoot connectivity issues.
Install, configure, and maintain computers, laptops, printers, and other hardware devices.
Install, update, and troubleshoot software applications used in educational environments.
Implement and maintain security measures to protect the school's IT infrastructure, including antivirus software and firewalls.
Collaborate with teachers to integrate technology into the classroom, ensuring that educational tools and software are effectively utilized.
Keep track of IT assets, maintain an updated inventory, and assist with procurement of new equipment as needed.
Conduct training sessions for faculty and students on basic IT skills and best practices.