IT Support Officer

Sparteo

3d • Hybrid

About The Position

As our IT Support Officer, your mission is to ensure the seamless operational efficiency of Sparteo's technical environment. You are the backbone of our daily productivity, providing top-tier support to our teams globally. You don't just fix problems; you anticipate them to ensure our scale-up pace never slows down.

Requirements

• Strong hands-on macOS knowledge: our fleet is 100% Apple, so you are fully at ease administering, troubleshooting and supporting Macs day to day.
• Proven, hands-on Jamf experience is indispensable. We pilot and deploy our entire Mac fleet through Jamf, our MDM, so you have already handled enrollment, policies, deployment workflows and configuration profiles yourself.
• Okta administration experience is a real plus: our SaaS stack is administered through Okta, and comfort managing users, groups, application assignments and SSO in it will be appreciated.
• Proven experience managing tickets in a service desk tool such as Jira Service Management, ServiceNow or equivalent.
• Solid, demonstrable experience producing and maintaining a structured documentation base is essential, and you are immediately comfortable working in Notion.
• A strategic thinker with an 'AI-native' reflex, you excel at deconstructing business complexity into flawless operational blueprints. You don't just use AI; you design the structured documentation and logic flows that allow intelligent systems to execute our vision with precision.
• You are user-centric. You solve problems with a smile and focus on delivering the best internal user experience.
• Fluent in English and French to support our international expansion.

Nice To Haves

• You want to make an impact and move things forward collectively.
• Does hearing phrases like "Yes, but we've been doing it this way for years..." make your hair stand on end? We feel the same way: progress is made by questioning what already exists.
• You solve problems pragmatically and analytically.
• You're looking for a fast-moving environment where your agility will be an asset. The 80-20 (Pareto) principle holds no secrets for you.
• Your ability to listen encourages you to challenge and improve yourself on an ongoing basis.

Responsibilities

• Oversee the deployment, maintenance, and security of hardware (laptops, peripherals).
• Keep a rigorous, always up-to-date inventory of our fleet and stock: track every device across its full lifecycle (assignment, holder, location, status, return) and anticipate needs ahead of time so no one is ever left waiting for equipment.
• Keep an eye on the health and compliance of the fleet (device status, security posture, MDM compliance) and act proactively.
• Prepare and manage employee onboarding and offboarding from a technical standpoint (device setup, access provisioning, equipment recovery).
• Drive the lifecycle of our software licensing and SaaS access (Google Workspace, Slack, Notion, and our wider stack): account creation and deprovisioning, management of user rights and groups, tracking of license allocation and renewals, ensuring every access follows a clean joiner, mover, leaver process.
• Ensure the smooth operation of the office network environment.
• Handle day-to-day employee support (level 1 and 2) through our ticketing tool (Jira Service Management): qualify, prioritize and resolve requests within target timelines, clearly document each resolution, and escalate recurring issues to address them at the source.
• Act as the primary point of contact for technical escalations.
• Provide on-site technical support when necessary to assist teams and resolve technical issues.
• Documentation is one of the cornerstones of this role. You keep our internal knowledge base, hosted on Notion, populated and continuously up to date, producing clear, well-structured guides and self-help resources that make Sparteo employees autonomous.
• Implement IT automation to reduce manual support tasks.
• Ensure compliance with Sparteo's security policies and data protection standards.

Benefits

• Flexible work environment that adapts to your lifestyle, allowing you to contribute from wherever you feel most productive, be it from home or our urban offices in Paris, Lille, or London.
• Be part of our dynamic and united team, where collaboration, innovation, and mutual support drive our collective success and create a thriving work environment.
• Engage in regular social gatherings and company events that foster community and celebrate our milestones.
• Experience the excitement of working with a company in rapid expansion mode, impacting the advertising technology landscape across Europe and beyond.
• Robust career development support, including training programs, career check-ins with HR, opportunities for internal mobility, and performance feedback sessions conducted quarterly or semi-annually, depending on your role.
• Robust health benefits plan, ensuring you and your family are covered and cared for.
• Benefit from the Swile card for meals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed