IT Support Manager - TS/SCI required

Leidos•Chantilly, VA

1d•$92,300 - $166,850•Onsite

About The Position

Leidos is actively hiring for an experienced IT Support Manager to join their team in Chantilly, VA. This role involves managing a 24/7 IT support operation and leading a team of Linux Systems Administrators. Prior experience in this type of role is required, as well as experience with AWS. An active TS/SCI clearance is mandatory.

Requirements

Bachelor's degree and 8-10 years of prior relevant experience, or Master's degree with 6-8 years of prior relevant experience
Minimum three (3) years' experience maintaining cloud services to include at a minimum Amazon Web Services (AWS)
Minimum three years' experience serving in a Systems Engineer role showcasing understanding of system architecture, design, and root cause analysis
Demonstrated minimum three (3) years of experience managing a team that demonstrated the ability to maintain high operational availability of a web-based application
Demonstrated two (2) years of experience managing a Tier 2 IT Support function, including experience briefing leadership at the senior/executive level, government or commercial
Demonstrated ability to consolidate monthly metrics into slides that will be presented to all levels of program and customer management
Active Security+ certification or ability to obtain one prior to starting
Active TS/SCI clearance and ability to be approved for Poly
Strong problem-solving and decision-making skills
Self-starter with ability to work in a team environment and independently
Deep understanding and background in COTS integration and custom code development

Nice To Haves

Oracle IdAM productions
Linux/UNIX Experience
LDAPs
PKI, OAuth, SAML and OIDC Authentication

Responsibilities

Manage daily IT support operations, ensuring 24/7 coverage
Lead and manage a team of Linux System Administrators, defining team goals and mentoring staff to exceed performance expectations while being held accountable for overall team performance
Monitor ticket volume and IT support performance metrics, analyze trends in user support requests, and generate reports for program and customer management
Identify areas for improvement and implement strategies to enhance service quality and user satisfaction
Define team goals and lead staff to achieve desired results while being held accountable for team performance
Coordinate resources during escalated off-hour issues
Oversee the development, implementation, and administration of IT support staff training procedures and policies
Demonstrate ownership in troubleshooting and resolving technical issues as well as identifying trends and root causes
Develop partnerships with cross-functional teams to improve and shape how the Technical IT Support team will hand off work, partner on strategic initiatives, and improve customer experience
Provide weekly team meetings and periodic 1:1 coaching for team members
Communicate with senior-level clients as needed