IT Support Engineer

Anthropic•San Francisco, CA

2d•$180,000 - $230,000•Hybrid

About The Position

The IT Operations team keeps Anthropic running — we make sure every employee can do their best work without friction. We're seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment. Anthropic is growing fast, and our IT operations need to keep pace. That means onboarding at scale, automating repetitive processes (including with Claude), and continuously improving the employee experience. You'll handle support challenges across our primarily macOS environment while contributing to the operational improvements that help us scale. You'll work closely with IT Engineering and Security, with opportunities to grow into more technical infrastructure work over time.

Requirements

5-7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment
Excellent communicator who genuinely enjoys helping people solve problems
Strong troubleshooting skills and are methodical, curious, and persistent
Demonstrated supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android
Significant experience with Google Workspace administration
Experience with Slack administration — workspace management, permissions, and troubleshooting
Substantial experience supporting and administering additional SaaS tools
Understand identity and access fundamentals — SSO, MFA, directory services
Familiar with MDM fundamentals and endpoint management concepts
Experience with basic scripting (Bash or Python) for automation
Take ownership of problems and follow through until they're resolved
Think beyond the immediate fix — you ask "why did this happen?" and "how do we prevent it?"
Organized enough to manage competing priorities without things falling through the cracks
Propose solutions when you see a process that doesn't scale
Looking to develop deeper technical skills and take on more complex systems administration challenges over time

Nice To Haves

Familiar with zero-trust security concepts and endpoint security tooling
Experience with networking basics — DNS, DHCP, VPNs, networking fundamentals
Contributed to IT projects beyond day-to-day support (migrations, tool rollouts, process redesigns)
Experience using AI tools to improve personal or team productivity

Responsibilities

Triage and resolve issues across hardware, software, networking, and accounts — primarily through our ticketing system, with additional support via Slack and in-person
Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
Handle escalations requiring cross-team coordination
Participate in an on-call rotation for urgent issues outside business hours
Provide hands-on support for user technology, AV systems, conference rooms, and printers
Communicate clearly with users of all technical levels
Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles
Identify patterns in support requests, surface recurring issues to the team, and identify opportunities for automation or systemic solves
Help streamline onboarding and other high-volume operations as the company scales
Contribute to automation efforts
Maintain and improve device management, identity, and access systems
Assist with scripting (Bash, Python) to automate repetitive tasks