IT Support Engineer
About The Position
We have the following urgent need with our client. This role is for an IT Support Engineer located in Sunnyvale, CA, with a duration of 6+ months. The position requires at least 2 years of enterprise IT support experience and involves contributing to team efforts by accomplishing related results as needed. The role demands excellent customer service skills, the ability to multi-task and handle pressure well, and proficiency in supporting software and hardware applications on both Apple and Windows platforms. Specific applications include Microsoft Outlook, O365, Microsoft Suites, Zoom, Cisco WebEx and Jabber, Slack, and Box. The role also requires proficiency in diagnosing and solving hardware and software faults, and supporting VPN or remote access solutions like Yubico and Cisco AnyConnect VPN Client. The IT Support Engineer will support users via phone, walkups, and chat, and must be a team player. Additional responsibilities may be assigned by the manager.
Requirements
- At least 2 years of enterprise IT support experience
- Excellent customer service
- Ability to multi-task and handle pressures well
- Proficient on supporting software and hardware applications on Apple and Windows platforms such as Microsoft Outlook, O365, Microsoft Suites, Zoom, Cisco WebEx and Jabber, Slack and Box, etc…
- Proficient on diagnosing and solving hardware and software faults
- Proficient on supporting VPN or remote access (ex. Yubico and Cisco AnyConnect VPN Client)
- Team player
Nice To Haves
- Jamf JSS/Casper knowledge is a plus
Responsibilities
- Contributes to team effort by accomplishing related results as needed.
- Diagnosing and solving hardware and software faults.
- Supporting users via phone, walkups and chat.
- Additional job responsibilities assigned by manager.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
