IT Support Engineer

9 Mothers • Austin, TX

5d • $80,000 - $110,000 • Onsite

About The Position

As an IT Support Engineer at 9 Mothers, you will serve as the technical backbone of our rapidly growing defense engineering team. We are looking for someone who takes full ownership of our infrastructure, identity systems, and endpoint management. You will build durable configurations, leverage aggressive AI automation, and directly safeguard our mission-critical operations and compliance standards in our Austin lab and remote field deployments.

Requirements

• 1–4 years in an IT administration / systems admin / DevOps / InfoSec / "desktop engineering" role.
• Hands-on keyboard MDM experience managing Macs. Jamf or Intune experience is a strict requirement.
• Experience managing a fleet of Macs.
• Experience using Apple Business Manager (ABM) for Automated Device Enrollment (ADE).
• Experience leveraging Declarative Device Management (DDM) wherever possible.
• Experience with version-controlled MDM configurations and CI-like deployment workflows.
• Comfortable in a shell.
• Solid networking fundamentals (VLANs, DHCP/DNS, Wi-Fi, 802.1X).
• Calm, clear communication with frustrated people under pressure.
• Ability to take ownership, care, and take pride in your work.
• Mentally and emotionally prepared to work at a fast-paced defense startup.
• Must be a U.S. citizen, lawful permanent resident, or protected individual under 8 U.S.C. 1324b(a)(3).
• Clear background check and pre-access screening required before any system access.

Nice To Haves

• Azure GCC High Tenant or other sovereign-cloud experience.
• CMMC / NIST 800-171 exposure: asset inventory, change control, and evidence discipline.
• Network Admin experience: installing APs and cameras, configuring firewalls, IDS, and VLAN management (Cisco/UniFi/OpenWrt exposure).
• PKI in practice: SCEP, EAP-TLS, certificate lifecycles.
• Observability experience with Grafana / Loki / Prometheus.
• Customer service focus: You enjoy helping people, want to be the smiling face of IT, and are excited to build and manage the future platform support team.

Responsibilities

• Spend your first week getting up to speed on our infra and compliance requirements, exploring our environments, and getting hands-on with the EDDA platform.
• Manage Entra ID commercial and GCC High tenants: user accounts, groups, licensing, and provisioning.
• Provide day-to-day support for a small team of engineers — triage by business impact, communicate ETAs, and close the loop.
• Keep our AI agents and monitoring stack (Grafana / Loki / Prometheus) fed and honest.
• Keep CMMC controls compliant and aligned with the SSP.
• Use AI tooling aggressively — and own the verification: pilot ring before fleet-wide, read what the script touches, and keep rollbacks in hand.
• Pick and stand up lightweight tooling for a ticketing system.
• Establish remote management tooling and build durable configurations that survive without you on-site.
• Occasional travel to support remote deployments.

Benefits

• Meaningful Early Equity
• Direct Roadmap Influence
• Mission-Critical Work
• The Builder's Playground: Work in a brand-new lab fully optimized for rapid prototyping, equipped with NVIDIA Jetsons, high-end scopes, and 3-D printers.
• 100% Employer-Paid Premiums for medical, dental, and vision insurance
• 50% employer-paid healthcare premiums for dependents
• Unlimited PTO
• Zero Red Tape: Autonomy to make technical decisions.
• Relocation Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed