IT Support Engineer

DataServ / xFact•Newark, OH

3d•Onsite

About The Position

As an IT Support Engineer on the DataServ/xFact team, you will provide on-site end user support at customer locations, troubleshooting and resolving issues related to devices, software, and connectivity. Success in this role requires strong communication skills, a customer-focused mindset, and the ability to adapt quickly to different environments while delivering exceptional technical support. DataServ/xFact bring together nearly 40 years of experience delivering innovative technology solutions to public and commercial sectors. We combine a strong foundation in Technology with a fast growing, mission-driven team focused on building impactful solutions for our existing and growing customer base that spans the country. Our culture is collaborative, driven, and focused on doing meaningful work that creates real value.

Requirements

Relevant prior work experience
Local travel between customer sites
Mechanically inclined; ability to use hand tools and climb ladders
Meet physical demands of the position including, but not limited to, the ability to lift and handle up to 45 pounds of materials, bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving, with or without reasonable accommodation
Honesty, integrity, and the desire to contribute to and support a close-knit team
Pre-employment drug screening required
Pre-employment driver’s license and background checks required

Nice To Haves

CompTIA certification (preferred but not required)
Strong computer skills, including Microsoft Office products (Teams, Outlook, Excel, Word, PowerPoint)
Strong verbal and written communications and time management skills
Critical and analytical thinking skills

Responsibilities

Represent DataServ/xFact in a positive and professional manner to colleagues, customer base and vendors
Work on-site at customer location(s)
Serve as a primary liaison between the customer and the DataServ/xFact teams to ensure a strong line of communication
Help desk responsibilities
Support and maintain customer technologies and ensure ongoing functionality
Troubleshoot hardware and software issues such as laptops, desktops, smartboards, projectors, printers, sound systems, application deployments and similar type technologies
Participate in customer meetings
Maintain and update technical documentation
Participate in projects
Develop processes, implement effective workflow and embrace best practices
Potential on-call responsibilities, as assigned
Be a supportive team member to others
Provide redundancy and backup support for other team members
All other duties as assigned