IT Support Engineer

Wisetack

2d•$83,300 - $116,600

About The Position

Wisetack is seeking a responsible IT Support Engineer to ensure Wisetack employees are empowered with secure, compliant IT solutions. This role involves managing access to corporate systems, partnering with IT managed service providers, monitoring compliance, and collaborating with engineering teams to integrate technology solutions. The engineer will also be responsible for continuously improving Wisetack’s technology choices and usage, including requirement generation, procurement, vendor planning, and stakeholder coordination.

Requirements

Strong Experience with our technologies (e.g. Okta, Google Workspace, Slack, Zoom).
Strong Experience using MDM solutions primarily with Apple environments.
Experience working with compliance frameworks (e.g. PCI, SOC2, HIPAA).
Experience performing IT Support and using help desk ticketing systems (e.g. Jira Service Management).
Experience with managing Identity solutions (e.g. Okta, SSO/SAML).
Familiarity with IT Service Management best practices.
Familiarity with endpoint security solutions.

Responsibilities

Own management of access to corporate systems (e.g. Okta, Google Workspace, Slack, Jira,1Password) and perform regular access audits.
Partner with our IT managed service provider to ensure smooth helpdesk operations and hardware management.
Monitor SOC2 compliance and ensure timely resolution of issues.
Collaborate with DevOps and Security Engineering teammates to integrate technology solutions that empower Wisetack employees to work securely and efficiently.
Continuously improve Wisteack’s technology choices and usage including requirement generation, procurement, vendor planning and roll out, and stakeholder coordination.