IT Support Engineer
About The Position
We are looking for an IT Support Engineer to provide exceptional technical support to our global team. Reporting to the IT Team Lead, you will work closely with the global IT support team to keep everything ticking like a Swiss clock in our office in Torre Glories. To us, IT support isn’t just about connecting cables or looking at code—it's also about people. When things go wrong (and they do), you’ll bring a collaborative, and friendly attitude to your work and colleagues. If you are a natural team player who loves solving puzzles and helping others, you’ll have tons of options here to upgrade your skills and learn something new!
Requirements
- 4+ years of experience in IT Support, Service Desk, or Desktop Support within a business environment.
- Strong troubleshooting skills across Windows, macOS, hardware, networking, cloud services, and SaaS applications.
- Experience with endpoint management, identity and access management, device provisioning, and asset management.
- Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN) and endpoint security concepts.
- Experience working with ticketing systems and following IT support best practices.
- Excellent communication, and problem-solving skills.
- Professional proficiency in English and Spanish.
- Self-motivated, organized, and able to manage priorities in a fast-paced global environment.
Nice To Haves
- Cisco CCNA, CompTIA A+, Network+, Security+, or equivalent certifications.
- Experience administering Google Workspace and/or Microsoft 365 environments.
- Experience with MDM/UEM, RMM, EDR/XDR, and enterprise endpoint management solutions.
- Experience with enterprise networking, firewalls, VPNs, wireless infrastructure, and cloud backup solutions.
- Familiarity with IT security and compliance frameworks such as ISO 27001, SOC 2, or NIST.
- Basic scripting or automation experience using PowerShell, Bash, or similar tools.
- Experience supporting a global, hybrid, or multi-office organization.
Responsibilities
- Provide onsite and remote IT support to employees across multiple global locations.
- Troubleshoot hardware, operating systems, cloud productivity tools, user accounts, network connectivity, peripherals, and business applications.
- Manage employee onboarding, offboarding, device provisioning, account lifecycle, and access management.
- Configure, deploy, maintain, and troubleshoot Windows and macOS endpoints.
- Manage support tickets, ensuring timely resolution, documentation, escalation, and excellent customer service.
- Support endpoint management, software deployment, patching, device compliance, and asset lifecycle management.
- Assist with office network support, meeting room technology, backup operations, and endpoint security.
- Maintain IT documentation, contribute to global IT projects, and promote security best practices across the organization.
Benefits
- Annual training budget for personal and professional development.
- Equity incentive grants that vest over time.
- Private Health Insurance
- Ticket Restaurant
- Flexible Remuneration options for nursery, transport, and restaurant vouchers.
- Flexible schedule
- Intensive working hours on Fridays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
