IT Support Engineer

Harmonic Inc.•San Jose, CA

23h•$90,000 - $110,000•Onsite

About The Position

Harmonic is looking for an IT Support Engineer to join our global IT team and provide hands-on technical support across endpoint management, identity, and deployment for our US operations. This role is critical to maintaining service continuity across our distributed US teams and HQ. You'll be the primary point of contact for endpoint and identity issues during US business hours, working closely with our global IT Security and Infrastructure teams based in Europe and Ukraine.

Requirements

5+ years in an IT systems administration or endpoint engineering role
Hands-on experience with Microsoft Intune (device enrollment, compliance, configuration profiles)
Working knowledge of IDP administration (SSO, MFA, provisioning)
Solid understanding of Active Directory
Experience administering Zoom at an organizational level
Familiarity with the HW PC / Mac purchase (quotes, orders, warranty/asset management) and hardware deployment processes
Comfortable working independently across time zones with a distributed, international team
Based in San Jose / California
Experience with endpoint security tools (e.g., Cortex XDR, OpenText backup/DLP agents)
Basic PowerShell or Microsoft Graph API scripting for automation
Apple Business Manager (ABM) device enrollment experience
ITIL or similar service management framework familiarity
Prior experience supporting a company through M&A, divestiture, or multi-entity IT environments

Responsibilities

Administer and troubleshoot Microsoft Intune for macOS and Windows device management, including enrollment, compliance policies
Manage user identity and access (SSO, MFA, provisioning, security groups) and Active Directory (on-prem and Entra ID hybrid environments)
Administer Conf call solution for the organization (licensing, meeting/webinar settings, room systems, Scheduler)
Manage hardware procurement and deployment through the PC HW vendor portal : quote tracking, order status, warranty, and asset lifecycle
Provide on-site technical support at our Milpitas JIT facility, including hands-on hardware troubleshooting and deployment
Act as the primary US-timezone escalation point for IT incidents, coordinating with our EMEA and Kyiv-based teams for handoff and continuity
Support onboarding/offboarding processes, ensuring devices are properly enrolled, secured, and compliant before being handed to end users
Document recurring issues and contribute to internal knowledge base / runbooks