IT Support Engineer

Inforcer•Cerritos, CA

3d•Onsite

About The Position

We are seeking a skilled and adaptable IT & Systems Engineer to join our team in Tampa. This role is ideal for someone with a solid foundation in IT support and systems engineering, who is eager to take ownership of infrastructure and contribute to continuous improvement across our technology landscape. You will work closely with teams across the business to ensure the reliability, security, and performance of our IT systems. Responsibilities include configuring and maintaining hardware and software, managing system upgrades, troubleshooting complex technical issues, and supporting users to ensure a seamless and efficient experience.

Requirements

Experience in IT support or systems engineering, ideally within a fast-paced business environment
Strong working knowledge of configuring laptops, managing software licenses, and supporting business-critical tools
Confident troubleshooting of hardware, software, and network issues across Windows and macOS environments
Familiarity with IT procurement processes and asset lifecycle management
Understanding of basic security principles and ability to deliver user training on IT security best practices
Excellent problem-solving skills and attention to detail
Clear and professional communication skills, with the ability to support users across all levels of the business
Experience with Microsoft 365 administration and collaboration tools
Ability to manage multiple tasks and priorities, meet deadlines, and maintain high standards of documentation in tools like Atlassian, Obsidian or similar
A proactive mindset with a willingness to learn and contribute to continuous improvement

Responsibilities

Manage IT procurement, including ordering laptops, accessories, and software licenses
Set up and configure business equipment, ensuring secure and efficient access to essential tools
Maintain an accurate inventory of IT assets and licenses
Provide first-line technical support to all team members, resolving hardware, software, and network issues
Run day-to-day IT operations, including system monitoring, patching, and updates
Deliver basic security awareness training and guidance to users
Assist in maintaining and updating IT documentation and internal knowledge bases
Collaborate with Engineering and other teams to ensure seamless systems integration
Support onboarding and offboarding processes from a technical perspective
Contribute to IT projects and help shape future systems and infrastructure improvements