IT Support Engineer - Burbank, CA
About The Position
Our enterprise-level client in Burbank, California, has an immediate need for an IT Support Engineer. This role involves rapid response and ownership of issues and requests reported by customers via telephone, email or support ticket. The engineer will triage and troubleshoot desktop, mobile and network connectivity issues, document and report on all work performed, and acquire, stage and deploy computers, printers, software, and peripherals. Maintaining accurate inventory and support records, working with service providers to expedite and resolve issues, and producing verbal and written status reports are also key responsibilities. The role requires adherence to company policies, establishing and maintaining relationships with partners, and exercising discretion. Proactive monitoring, assessment, and addressing of support requirements, along with creating system and support documentation, are expected. The ideal candidate will have advanced technical abilities, strong networking knowledge, and the ability to work with minimal supervision, manage time effectively under pressure, and maintain professionalism.
Requirements
- Well-developed sense of urgency
- Enthusiasm, resilience, and a positive attitude
- Maintain a professional appearance
- Enjoy working on a team and comfortable sharing responsibilities
- Superior customer service and people skills
- Must be an exceptional communicator
- Field experience supporting a variety of technologies and services
- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, mobile, and virtual operating systems
- Strong networking knowledge with an emphasis on TCP/IP protocol, Microsoft Exchange, and Active Directory
- Work and complete projects with minimal supervision
- Attention to detail
- Ability to juggle time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
- Business Casual Dress
- Reliable transportation
- Lift, carry and transport computer equipment
- Accommodate production schedule requiring flexibility of hours (some nights and weekends required)
Responsibilities
- Rapid response and ownership of issues and requests reported by customers via telephone, email or support ticket
- Triage and troubleshoot desktop, mobile and network connectivity issues
- Document and report on all work performed on behalf of customers
- Acquire, stage and deploy computers, printers, software, and peripherals (both new and refresh)
- Maintain accurate inventory and support records
- Work with service providers to expedite and resolve issues impacting productivity
- Produce verbal and written status reports with emphasis on high-profile issues
- Adhere to company and business unit policies and standards
- Establish and maintain relationships with internal and external partners
- Exercise discretion as appropriate
- Proactively monitor, assess and address support requirements
- Create system and support documentation as required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
