IT Support Engineer - Fremont, CA

Merge IT•Fremont, CA

14h•Onsite

About The Position

Our enterprise-level client is seeking to add an IT Support Engineer to the team in Fremont, CA. This is a 6-month contract role with possible extensions, requiring onsite presence in Fremont, CA. The role involves providing first-level IT support, installing and maintaining computer systems, performing administrative duties, and assisting with IT projects. The successful candidate will be responsible for diagnosing and resolving user computer problems, installing and configuring hardware and software, managing warranty repairs, and handling new user setups. Collaboration with remote team members and basic network support are also key aspects of the position.

Requirements

Strong experience supporting Windows desktop environments
Proven hands-on experience with Office 365 at the deskside level
Basic knowledge of device imaging, reimaging, and PC deployment best practices
Excellent problem-solving and customer service skills
Eligibility to work in the U.S.

Nice To Haves

Experience using ServiceNow or similar ticketing systems
Familiarity with Windows Autopilot deployments
Hands-and-feet network support (switch checks, console sessions)
Certifications such as A+, MCP, or ITIL are a plus

Responsibilities

Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
Reimage and deploy PCs as part of refresh or break/fix processes
Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
Support users with Office 365 applications and Windows OS issues
Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
Collaborate remotely with team members across other locations to resolve complex issues
Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
Ensure timely and professional communication with end users and team leads
Interact with users to understand and document all IT issues.
Install and maintain computer systems and peripherals in accordance with established standards and guidelines.
Perform administrative duties, including asset tracking and management, IT inventory maintenance, processing purchase requisitions, managing shipping, and providing general support to team members.
Assist with the planning and implementation of IT projects across multiple sites.
Provide first-level IT support for business users
Perform analysis, diagnostics, and resolution of user computer problems, and implement corrective solutions.
Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.
Open service requests and manage warranty repairs with hardware vendors.
Manage the new user request process, including configuration, setup, inventory, and testing of new user computers prior to delivery.