IT Support Engineer - Adelanto, CA
About The Position
Under general direction, this position provides technical support for the installation, repair, and preventive maintenance of personal computers and related systems, including various peripheral devices. The role involves performing moderately complex installations, upgrades, and backups of software and hardware applications. The individual determines methods and procedures for resolving routine software and hardware failures and may identify network issues related to personal computers. The technician provides technical information, prioritizes tasks, and determines appropriate actions for routine requests from employees at all levels. They are also responsible for preparing and maintaining various electronic and hard copy reports and logs. We are seeking a reliable and customer-focused IT Support Engineer to provide onsite support at a one-person site, backed by a remote team of 25+ peers for collaboration and training. The role includes handling day-to-day IT support needs in a Windows environment, with a strong focus on hardware replacement, device imaging, and user support.
Requirements
- Strong experience supporting Windows desktop environments
- Proven hands-on experience with Office 365 at the deskside level
- Basic knowledge of device imaging, reimaging, and PC deployment best practices
- Excellent problem-solving and customer service skills
Nice To Haves
- Experience using ServiceNow or similar ticketing systems
- Familiarity with Windows Autopilot deployments
- Hands-and-feet network support (switch checks, console sessions)
- Certifications such as A+, MCP, or ITIL are a plus but not required
Responsibilities
- Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
- Reimage and deploy PCs as part of refresh or break/fix processes
- Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
- Support users with Office 365 applications and Windows OS issues
- Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
- Collaborate remotely with team members across other locations to resolve complex issues
- Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
- Ensure timely and professional communication with end users and team leads
Benefits
- Pay Rate = $28-30 W2 per hour plus benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
