IT Support Engineer - Burbank, CA
Merge IT•Burbank, CA
•Onsite
About The Position
Our enterprise-level client in Burbank, CA, has an immediate need to hire an IT Support Engineer. This is a contract position with the possibility of extension or becoming permanent based on performance. The role requires an ASAP start date and is onsite in Burbank, CA. A drug and background check are required. Experience supporting both Mac and Windows platforms is essential. The pay rate is $30-32 per hour on a W2 basis, depending on experience.
Requirements
- Well-developed sense of urgency
- Enthusiasm, resilience, and a positive attitude
- Maintain a professional appearance
- Enjoy working on a team and comfortable sharing responsibilities
- Superior customer service and people skills
- Must be an exceptional communicator
- Field experience supporting a variety of technologies and services
- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
- Strong networking knowledge with an emphasis on TCP/IP protocol, Microsoft Exchange, and Active Directory
- Work and complete projects with minimal supervision
- Attention to detail
- Ability to juggle time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
- Business Casual Dress
- Reliable transportation
- Lift, carry and transport computer equipment
- Dual Platform (Mac & Windows) support experience required
Responsibilities
- Rapid response and ownership of issues and requests reported by customers in person, and via telephone, email or support ticket
- Document and report on all work performed on behalf of customers
- Maintain accurate inventory and support records
- Work with service providers to expedite and resolve issues impacting productivity
- Produce verbal and written status reports with emphasis on high-profile issues
- Adhere to company and business unit policies and standards
- Establish and maintain relationships with service providers, manufacturers, resellers and contractors
- Exercise discretion as appropriate
- Proactively monitor, assess and address support requirements
- Create system and support documentation as required
- Provide backup scheduling support to Post Production Engineering
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
