IT Support Engineer

Workscapes • Tampa, FL

1d • Hybrid

About The Position

We are a leading commercial interior design and solutions partner specializing in office furniture, flooring, modular walls, and acoustical products. With four locations across Florida and a dynamic team of talented, driven professionals, we are known for delivering exceptional environments and an unmatched client experience. Our people ‑ first culture is the foundation of everything we do, and our core values - passionate, adaptable, dedicated, coachable, and dependable - guide how we show up for our clients and for each other every day. As we continue to expand our capabilities, we are excited to welcome a new professional into our technology department! Come join a team who will trust in your abilities and appreciate what you bring to the table! We are seeking an IT Support Engineer who enjoys solving problems, improving systems, and delivering exceptional service to internal users. This is an excellent opportunity for a professional looking to expand beyond traditional help desk support and gain hands-on experience with Microsoft 365 administration, Entra ID, Intune, endpoint management, identity and access management, and enterprise technology operations. You'll play a key role in securing, supporting, and improving the systems that power our business.

Requirements

• 2+ years of IT support, systems support, or service desk experience.
• Experience supporting Microsoft 365 environments.
• Hands-on experience with Entra ID, Intune, MFA/SSO, Windows 11, Dell/HP hardware, VPN, wireless networking, and endpoint management.
• Experience with RMM tools such as ConnectWise & Ninja One.
• Familiarity with Meraki firewalls, switches, and wireless access points.
• Strong troubleshooting and customer service skills.
• Ability to communicate effectively with both technical and non-technical users.
• Associate degree, technical certification, or equivalent experience preferred.

Nice To Haves

• Microsoft certifications such as MS-900, MD-102, AZ-900, SC-900, or equivalent.
• Security+, Microsoft Security, or other cybersecurity-related certifications.
• Experience administering SharePoint Online and Microsoft 365 collaboration tools.
• Experience with endpoint security and device management platforms.
• Experience supporting multi-location organizations and remote workforces.
• Familiarity with cybersecurity frameworks including NIST 800-171 and NIST 800-53.
• Understanding of identity and access management, conditional access policies, and security best practices.
• Exposure to vulnerability management, compliance initiatives, or security awareness programs.

Responsibilities

• Serve as a primary technical resource for employees across multiple Florida locations.
• Resolve escalated hardware, software, networking, and Microsoft 365 issues.
• Manage user onboarding, offboarding, account provisioning, and device deployment.
• Support Microsoft Entra ID, Intune, MFA, SSO, Teams, SharePoint, OneDrive, and Outlook.
• Administer and troubleshoot Windows 11 devices, printers, mobile devices, VPN connectivity, and cloud applications.
• Monitor and manage endpoints through NinjaOne and other management tools.
• Support Meraki firewalls, switches, and wireless access points.
• Partner with security and systems administration teams on escalated issues and projects.
• Create and maintain technical documentation, knowledge base articles, and support procedures.
• Identify recurring issues and recommend improvements that enhance reliability and user experience.

Benefits

• Competitive salary: $65,000-$75,000, based on experience
• Annual bonus opportunity
• $250/month vehicle allowance.
• $75/month cell phone reimbursement.
• Hybrid work schedule
• 401(k) with company match.
• Medical, dental, vision and ancillary benefits
• HSA
• Wellness program
• Company funded life insurance, plus optional buy-up
• Short-term disability coverage
• Company funded long-term disability coverage
• Paid maternity leave
• 12 paid holidays
• 15 days PTO
• Paid time off to volunteer
• EAP
• Career development opportunities with hands-on exposure to Microsoft 365, Entra ID, Intune, endpoint management, and security technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree