IT Support Engineer

Workscapes, Inc. • Tampa, FL

1d • $65,000 - $75,000 • Hybrid

About The Position

We are seeking an IT Support Engineer who enjoys solving problems, improving systems, and delivering exceptional service to internal users. This is an excellent opportunity for a professional looking to expand beyond traditional help desk support and gain hands-on experience with Microsoft 365 administration, Entra ID, Intune, endpoint management, identity and access management, and enterprise technology operations. You'll play a key role in securing, supporting, and improving the systems that power our business.

Requirements

• 2+ years of IT support, systems support, or service desk experience.
• Experience supporting Microsoft 365 environments.
• Hands-on experience with Entra ID, Intune, MFA/SSO, Windows 11, Dell/HP hardware, VPN, wireless networking, and endpoint management.
• Experience with RMM tools such as ConnectWise & Ninja One.
• Familiarity with Meraki firewalls, switches, and wireless access points.
• Strong troubleshooting and customer service skills.
• Ability to communicate effectively with both technical and non-technical users.

Nice To Haves

• Associate degree, technical certification, or equivalent experience preferred.
• Microsoft certifications such as MS-900, MD-102, AZ-900, SC-900, or equivalent.
• Security+, Microsoft Security, or other cybersecurity-related certifications.
• Experience administering SharePoint Online and Microsoft 365 collaboration tools.
• Experience with endpoint security and device management platforms.
• Experience supporting multi-location organizations and remote workforces.
• Familiarity with cybersecurity frameworks including NIST 800-171 and NIST 800-53.
• Understanding of identity and access management, conditional access policies, and security best practices.
• Exposure to vulnerability management, compliance initiatives, or security awareness programs.

Responsibilities

• Serve as a primary technical resource for employees across multiple Florida locations.
• Resolve escalated hardware, software, networking, and Microsoft 365 issues.
• Manage user onboarding, offboarding, account provisioning, and device deployment.
• Support Microsoft Entra ID, Intune, MFA, SSO, Teams, SharePoint, OneDrive, and Outlook.
• Administer and troubleshoot Windows 11 devices, printers, mobile devices, VPN connectivity, and cloud applications.
• Monitor and manage endpoints through NinjaOne and other management tools.
• Support Meraki firewalls, switches, and wireless access points.
• Partner with security and systems administration teams on escalated issues and projects.
• Create and maintain technical documentation, knowledge base articles, and support procedures.
• Identify recurring issues and recommend improvements that enhance reliability and user experience.

Benefits

• Competitive salary: $65,000-$75,000, based on experience
• Annual bonus opportunity
• $250/month vehicle allowance.
• $75/month cell phone reimbursement.
• Hybrid work schedule
• 401(k) with company match.
• Medical, dental, vision and ancillary benefits
• HSA
• Wellness program
• Company funded life insurance, plus optional buy-up
• Short-term disability coverage
• Company funded long-term disability coverage
• Paid maternity leave
• 12 paid holidays
• 15 days PTO
• Paid time off to volunteer
• EAP
• Career development opportunities with hands-on exposure to Microsoft 365, Entra ID, Intune, endpoint management, and security technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree