IT Support Engineer

Lightmatter•Mountain View, CA

8h•$93,000 - $130,000•Onsite

About The Position

Lightmatter is a leading innovator in AI data center infrastructure, utilizing its proprietary 3D-stacked photonics engine, Passage™, to connect processors at the speed of light for advanced AI and HPC workloads. The company has secured significant funding and is expanding its operations. We are seeking an IT Support Engineer to join our User Services team in Mountain View. This role is crucial for providing technical support to employees, managing cloud infrastructure, and overseeing endpoint procurement. It's a hands-on position requiring a balance between user support and system maintenance, working closely with the Head of User Services. This position requires onsite presence five days per week.

Requirements

At least 5 years of hands-on IT support experience in fast-paced environments
Experience deploying and configuring new tools and systems for large user bases
Strong troubleshooting skills across Mac and Windows platforms
Experience with Google Workspace, Office 365, and Slack administration
Working knowledge of networking fundamentals and basic network troubleshooting
Familiarity with identity management systems like Okta
Experience with cloud platforms (Azure, AWS, or GCP)
Strong organizational skills and ability to juggle multiple priorities
Proven track record of taking ownership and driving issues to resolution

Nice To Haves

ITIL 4 foundation or familiarity with ITIL best practices
Scripting experience with PowerShell, Bash, or Python
Experience with mobile device management platforms (Intune, Kandji, Jamf)
IT certifications (CompTIA A+, Network+, Microsoft certifications)
Experience supporting engineering or research teams
Excellent communication skills—you can explain technical issues to anyone
BA Degree in Computer Science or related field

Responsibilities

Provide technical support for Mac and Windows users, both in-office and remote
Manage and resolve escalated tickets through our help desk system
Troubleshoot networking issues including DHCP, DNS, VLANs, and basic routing
Administer cloud platforms like Google Workspace, Office 365, Azure, Slack, and Okta
Handle procurement, setup, and deployment of laptops and workstations for new hires and replacements, including MDM enrollment and configuration
Maintain and troubleshoot conference rooms and AV equipment
Manage onboarding and offboarding processes, getting new users up and running quickly
Track IT assets and keep our inventory system accurate
Create and maintain documentation for support processes and internal knowledge base
Partner with IT team members on larger projects and organization-wide technology rollouts
Train users on security best practices and new technology