IT Support Engineer

SimplePractice

2h•$64,880 - $81,100

About The Position

At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, and BuiltIn's Best Places to Work. At SimplePractice, culture is our foundation. It influences the way we work, how we serve our customers, and how we approach accomplishing our mission. We have five core values that we strive to embody every day: We think big, We take simplicity seriously, We come as we are, We act with humility, We are built on trust. Culture is everyone’s responsibility at SimplePractice. Our culture is what drives us to do better for our teammates and customers. Connection and collaboration are also key to our success. You will work with our talented multi-national teams and have opportunities to participate in onsites in both the US and Mexico. SimplePractice is the future of practice management. We’re at the forefront of making it simple for clinicians to run and grow their practices. We’ve built the highest-rated practice management software and we’re on track to become the market leader. We are looking for an IT Support Engineer who has strong problem-solving capabilities. Under the supervision of the IT lead, you will be responsible for maintaining infrastructure components, improving internal automation tools, and helping to identify and resolve user-reported issues.

Requirements

High school diploma (or equivalent) or higher degree
2+ years of experience in IT
Tech savvy and comfortable with web apps including Slack, Google WorkSpace, Zoom Admin, Okta Admin, Mobile Device Management solutions and Identity lifecycle SaaS to ensure business runs smoothly
You should be able to use these tools with ease and be resourceful to troubleshoot any issues you have
Experience in technical quality assurance
Record and document results and compare to expected results
Great documentation and communication skills utilizing Notion
Problem solving skills and ability to work under pressure
Any technical certifications are welcomed
Passion, drive, energy, and a great attitude!

Responsibilities

25% of your time working with the Internal IT team on new initiatives and projects
75% of your time maintaining IT Infrastructure and support requests
Creation, research, analysis, engineering and implementation of internal technical solutions that assist in increased employee productivity and result in better self-serve IT environment
Analysis and implementation of current security and compliance controls specific to internal IT processes and systems to ensure HIPAA-compliant internal infrastructure
Read documentation and assist with Single Sign On & software integrations
Create scripts and automations using programming languages such as Python, Bash, etc.
Create knowledge base for implemented solutions and provide education to all employees on new processes and technologies
On-call schedule to support our team members during off hours and weekends
Provide troubleshooting and problem resolution on employee issues with internal tools
Maintenance of hardware and software deployed to the infrastructure of the office and workstations
Aid in onboarding and offboarding responsibilities and procedures
Connect and communicate with vendors to troubleshoot/implement new hardware and software
Weekend rotational on-call (1 weekend day every 2 weeks)