IT Support Engineer

The Dermot Company, LP • New York, NY

1d • $80,000 - $90,000 • Hybrid

About The Position

Provides hands-on technical support for end users across multiple office and property locations. Troubleshoots and resolves hardware, software, networking, mobile device, printer, and access-related issues. Serves as a primary point of contact for IT support requests, ensuring timely resolution and escalation when necessary. Travels to various properties and office locations to support on-site technology needs and system maintenance. Configures, deploys, maintains, and inventories company hardware and software assets. Sets up, manages, and deactivates user accounts and permissions throughout the employee lifecycle. Supports laptops, desktops, mobile devices, conference room technology, printers, and other end-user equipment. Assists with onboarding and training employees on company technology, systems, and IT best practices. Maintains accurate documentation for IT procedures, troubleshooting steps, asset tracking, and support processes. Partners with leadership and end users to identify opportunities for operational and technology improvements. Assists with IT infrastructure projects, system rollouts, upgrades, migrations, and testing initiatives. Monitors recurring issues and proactively recommends long-term solutions and process improvements. Collaborates with internal teams and external vendors to ensure reliable technology operations across all locations. Maintains a high level of professionalism, responsiveness, and customer service in all interactions.

Requirements

• 3+ years of experience in IT support, help desk, desktop support, or technical operations roles
• Strong troubleshooting skills across Windows, mobile devices, networking, and common business applications
• Hands-on experience with hardware setup, device imaging, user provisioning, and IT asset management
• Strong communication and interpersonal skills with a customer-service mindset
• Self-starter with the ability to work independently, prioritize tasks, and adapt in a fast-moving environment
• Comfortable traveling between locations to provide on-site technical support as needed
• Highly organized with strong follow-through and attention to detail
• Motivated to grow professionally and take on increasing responsibility within the IT organization

Nice To Haves

• Experience supporting users in a multi-site environment preferred
• Experience with Microsoft 365, Google Workspace, ticketing systems, and endpoint management tools is a plus
• Experience in real estate, hospitality, property management, or multi-location operations is a plus
• Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar are a plus
• Bachelor’s degree in Information Technology, Computer Science, or related field preferred, though equivalent hands-on experience will also be considered

Responsibilities

• Provides hands-on technical support for end users across multiple office and property locations
• Troubleshoots and resolves hardware, software, networking, mobile device, printer, and access-related issues
• Serves as a primary point of contact for IT support requests, ensuring timely resolution and escalation when necessary
• Travels to various properties and office locations to support on-site technology needs and system maintenance
• Configures, deploys, maintains, and inventory company hardware and software assets
• Sets up, manages, and deactivates user accounts and permissions throughout the employee lifecycle
• Supports laptops, desktops, mobile devices, conference room technology, printers, and other end-user equipment
• Assists with onboarding and training employees on company technology, systems, and IT best practices
• Maintains accurate documentation for IT procedures, troubleshooting steps, asset tracking, and support processes
• Partners with leadership and end users to identify opportunities for operational and technology improvements
• Assists with IT infrastructure projects, system rollouts, upgrades, migrations, and testing initiatives
• Monitors recurring issues and proactively recommend long-term solutions and process improvements
• Collaborates with internal teams and external vendors to ensure reliable technology operations across all locations
• Maintains a high level of professionalism, responsiveness, and customer service in all interactions

Benefits

• Comprehensive healthcare coverage where the employee-only base plans are funded by Dermot
• Retirement with match
• Wellness offerings
• Employee assistance programs
• Tuition stipend
• Parental leave
• Paid time off
• Life insurance
• Long-term disability coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree