IT Support Engineer

ATHENA AG INC • Sacramento, CA

4d • Onsite

About The Position

Athena Ag supports the modern grower at any scale. The company’s operating philosophy is to improve quality, reduce costs, drive consistency, and make the complex simple through disciplined products, procedures, technical support, and hands-on facility guidance. We are continuing to invest in scalable operational infrastructure, enterprise systems, and AI-enabled technologies that support data-driven decision-making across operations, customer support, commercial activity, and executive leadership. Athena is building a strong operational foundation to support continued growth across the business. We are looking for a dependable, hands-on IT Support Engineer to help deliver an excellent employee technology experience in our facilities. This is an on-site role focused on day-to-day IT support for employees and office operations. The IT Support Engineer will serve as a key first point of contact for technical issues, helping resolve support tickets, troubleshoot hardware and software problems, and keep core workplace technology running smoothly. This is a great opportunity for someone who enjoys solving problems, supporting end users, and working in a practical, fast-moving environment where responsiveness and follow-through matters.

Requirements

• 4 to 5+ years of experience in IT support, help desk, desktop support, or IT support engineering roles
• Strong hands-on troubleshooting experience across Windows and Mac endpoints, printers, mobile devices, and common office IT equipment
• Experience working with ticketing systems and end-user support workflows
• Familiarity with user account administration, password resets, MFA support, and SaaS application troubleshooting
• Working knowledge of Microsoft 365, Google Workspace, conferencing platforms, and common business productivity tools
• Basic understanding of networking concepts such as Wi-Fi, switching, DHCP, DNS, and VPN connectivity
• Strong customer service skills and the ability to communicate clearly with technical and non-technical users
• Strong organization, follow-through, and the ability to manage multiple requests effectively

Nice To Haves

• Experience supporting cloud-based SaaS environments
• Relevant certifications such as CompTIA A+, Network+, Microsoft, Google, or similar
• Experience with endpoint management or MDM platforms such as Intune, Jamf, or similar tools
• Exposure to endpoint security and cybersecurity best practices
• Experience supporting identity platforms such as Microsoft Entra ID or Google Workspace
• Experience in office, warehouse, manufacturing, or multi-site environment

Responsibilities

• Provide on-site IT support for employees and business operations at Athena facilities
• Triage, prioritize, and resolve IT support tickets in a timely and professional manner
• Troubleshoot desktops, laptops, mobile devices, printers, peripherals, and conference room technology
• Support common business applications, collaboration tools, and user access issues
• Assist with onboarding and offboarding activities, including device setup, account readiness, and basic access support
• Troubleshoot local network connectivity, Wi-Fi, and office technology issues and escalate when deeper engineering support is required
• Support hardware inventory, workstation setup, device replacements, and basic asset tracking
• Coordinate with vendors or managed service providers when needed to support issue resolution
• Document recurring issues, troubleshooting steps, and support processes to improve consistency and efficiency
• Help maintain a responsive, professional support experience for end users
• Identify opportunities to improve support through better tools, workflows, and automation

Benefits

• You’ll play an important role in helping employees stay productive and supported while contributing to a more reliable and scalable environment.
• This role offers the opportunity to make a visible impact and help improve how day-to-day technology support is delivered across the organization.
• At Athena, you’ll work alongside a collaborative team in a growing company where operational excellence, accountability, and continuous improvement are core to how we operate.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed