IT Support Engineer

Wolf Consulting • Monroeville, PA

1d • Hybrid

About The Position

Wolf Consulting, LLC is the region's trusted leader in computer support and cloud services for small and mid-size businesses. For more than 37 years, we’ve been serving and satisfying our clients by relieving their technology worries so that they can concentrate on growing their businesses and realizing their goals. We have consistently been honored as a Top Managed Services Provider (MSP) and have been named one of the Best Places to Work in Western Pennsylvania for nine years. We are seeking an experienced IT Support Engineer to join our quickly growing manged service team. This person should have at least five years of hands-on IT experience, enjoys working in a team environment, and thrives on mentoring less experienced team members. This is a hybrid position. After the initial onboarding and training period, this person will work two days per week in our office in Monroeville and three days per week remotely from a home office.

Requirements

• 5+ years of experience in the support of a variety of Microsoft networks for small and mid-size businesses.
• Associates or Bachelor’s degree in Information Technology, or have equivalent IT support experience, certifications, and/or training.
• Relative industry certifications including Microsoft, CompTIA, etc.
• Familiarity with ConnectWise or similar ticketing system for time and record keeping.
• Excellent customer service skills and initiative to go the extra mile for our clients and team members.

Responsibilities

• Handling tier 2 requests on our help desk including:
• User and computer account maintenance
• Microsoft Windows Server infrastructure and storage
• Microsoft 365 and Office 365 implementation and support
• Microsoft Azure implementation and support
• Familiar with remote management and monitoring tools
• Familiar with scripting and automation
• Backups, disaster recovery, and business continuity
• Cyber Security
• Firewalls, Switches and Wireless Access Points

Benefits

• Training and career advancement opportunities
• Certification testing support, training, and reimbursement
• Competitive salary
• 100% employer paid medical, vision and dental insurance at the employee level
• Generous PTO and holiday offerings
• 401(k) Plan with company match
• Performance bonus
• Monthly cell phone stipend
• Limited on-call hours for technical employees
• Social events and volunteering opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree