IT Support Engineer

BlueThrone•Capon Bridge, WV

2d•Remote

About The Position

This is a new role on the IT team, created because the company has outgrown the way internal IT used to run. We're 70+ people using 100+ SaaS tools across engineering, product, marketing, and operations - and keeping that ecosystem clean, secure, and frictionless is the core of this job. You'll be the IT contact people know will actually fix things. You'll own the full employee IT lifecycle, run 2nd-level support, and administer the core stack at the admin level. Less ticket-closing, more building the systems and processes that mean fewer tickets get opened in the first place. This isn't a role where you wait for things to break. You'll be proactive - setting up monitoring, tightening access reviews, documenting what's undocumented, and quietly removing the small frictions that slow everyone down.

Requirements

3+ years as a System Administrator, IT Operations Specialist, IT Support Engineer, or similar.
Strong hands-on Google Workspace administration - users, groups, OUs, security policies, audit. Not just "I've used the admin console," but real depth.
Familiarity with GCP, Jira (including Jira Service Management), Notion, and 1Password or comparable tools.
Comfort with monitoring and alerting tools for internal IT.
An ownership mindset. You ask good questions, raise flags early, and communicate clearly - especially when things are uncertain.
A sharp eye for detail paired with strong prioritization. You can tell the difference between what's urgent, what's important, and what's noise.
Background in fast-growth tech or SaaS, ideally fully remote. You know what it looks like when an IT function scales - and when it doesn't.

Nice To Haves

Experience with Terraform or other infrastructure-as-code for IT/identity workflows.
Exposure to identity providers, SSO/SCIM provisioning, and zero-trust setups.

Responsibilities

Own the employee IT lifecycle. Joiner/mover/leaver flows, role changes, access reviews - make sure people get what they need on day one and lose access cleanly on their last.
Administer the core stack. Google Workspace and Google Cloud Platform at the admin level - accounts, groups, OUs, permissions, integrations, security policies, audit. Plus the wider SaaS ecosystem (Jira, Notion, 1Password, and more).
Run 2nd-level support. Troubleshoot hardware, software, connectivity, and access issues. Be the person people trust to get them unstuck.
Manage DNS and domain registrars. Keep records clean, documented, and not held together by tribal knowledge.
Build monitoring and alerting for internal IT systems so problems surface before users notice them.
Document properly. CMDB and Knowledge Base - leave things in a state where the next person (or your future self) doesn't have to reverse-engineer them.
Collaborate across teams. IT touches everyone; you'll work closely with People, Product, Engineering, and operations.