IT Support Engineer

LiveKit•San Francisco, CA

2d•$125,000 - $150,000•Remote

About The Position

LiveKit is seeking an IT Support Engineer to manage frontline IT support and endpoint operations. This role focuses on creating efficient systems for a distributed team, working at the intersection of support, identity, device management, and internal enablement. The primary technology stack includes Okta, Workspace ONE, Slack, and Google Workspace. The engineer will collaborate with Security and Engineering to ensure a secure, well-documented, and easily manageable internal environment. This is an individual contributor role with potential for growth as the company scales.

Requirements

3+ years of experience in IT support, IT operations, or a closely related role, ideally in a fast-moving, remote-first environment.
Hands-on experience administering Okta (or a similar identity provider) and implementing practical access management workflows.
Hands-on experience with modern MDM tooling, ideally Workspace ONE (or equivalent), including provisioning and configuration enforcement.
Strong working knowledge of Google Workspace administration and common endpoints (macOS strongly preferred).
Excellent written and verbal communication skills — you can explain technical steps clearly and keep stakeholders informed without overloading them.
Strong ownership and judgment — you can prioritize, handle ambiguity, and build systems that reduce future work.

Nice To Haves

Experience supporting security and compliance needs (SOC 2, ISO 27001) through IT controls and evidence-friendly processes.
Familiarity with device security posture concepts: EDR, disk encryption, patch compliance, and access hygiene.
Scripting or automation experience (for example with Bash, Python, Google Apps Script, or Okta workflows) to reduce manual work.
Experience supporting globally distributed teams, including logistics for hardware and device returns.

Responsibilities

Own day-to-day IT support for employees across time zones, including triage, troubleshooting, and resolution for hardware, software, access, and network issues.
Provide high-quality onboarding and offboarding, ensuring new hires are productive quickly and departures are handled cleanly (device return, access removal, account deprovisioning).
Build and maintain internal documentation, runbooks, and self-serve workflows that reduce repeated requests and improve employee experience.
Operate a reliable ticketing and prioritization system, with clear communication and strong follow-through.
Administer and improve identity and access workflows in Okta, including group strategy, app assignments, SSO configurations, and access request patterns.
Manage endpoint fleet operations using Workspace ONE, including provisioning, configuration baselines, patching workflows, encryption posture, and inventory hygiene.
Own laptop lifecycle management: procurement, standard builds, repairs, replacements, asset tracking, and secure disposal.
Partner with Security to support access reviews, MFA enforcement, device posture policies, and incident response needs (while keeping IT operations pragmatic and low-friction).
Administer Google Workspace, including user lifecycle management, groups, shared drives, permissions, and baseline configuration standards.
Administer Slack workspace operations, including access management, role-based administration, and configuration that supports both productivity and security needs.
Improve SaaS sprawl and vendor hygiene by helping maintain an accurate inventory of internal tools, owners, and renewal timelines.
Support rollout of new internal tools and changes with clear planning, documentation, and stakeholder coordination.
Partner with Security, Engineering, and Operations to translate requirements into practical IT controls and workflows.
Identify operational gaps and lead projects to close them, such as better onboarding automation, improved device compliance reporting, or clearer ownership of internal systems.
Provide visibility into IT health, recurring issues, and improvement opportunities through lightweight metrics and regular updates.