IT Support Engineer

Lynk•Chevy Chase, MD

2d•Onsite

About The Position

The IT Support Engineer will serve as the primary point of contact for end user technical issues at Lynk Global, ensuring staff have the tools and support they need to work effectively. This role combines hands-on hardware and software support with systems administration, asset management, and user training. This position is based from our office in Chevy Chase, MD and will require some travel to our offices in Chantilly, VA as needed. About Lynk Global Lynk Global is the inventor of satellite direct to device or D2D technology and has the world’s only commercial license from the FCC to operate a commercial D2D system. Today, Lynk allows mobile network operators' subscribers to send and receive text messages to and from space via standard unmodified, mobile devices. Lynk’s service has been tested and proven on all seven continents, has regulatory approvals in more than 30 countries and is currently being deployed commercially based on more than 40 MNO commercial service contracts covering approximately 50 countries. Our technology will enable all 8 billion people on the planet to stay connected with the existing standard phone in their pocket. Everywhere. No matter what. By joining Lynk, you will have the opportunity to directly touch the lives of billions. Your mission will be to bring mobile broadband to billions, pull hundreds of millions out of poverty, and save countless lives.

Requirements

2–4 years of experience providing end user technical support
Hands-on experience with Windows 10 and macOS operating systems
Experience managing users and groups in Active Directory and Office 365
Experience using MDM platforms such as ManageEngine, Intune, or similar
Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
Excellent customer service and communication skills
CompTIA A+ certification or equivalent experience
To comply with U.S. Government export control regulations (ITAR), applicants must be one of the following: (i) a U.S. citizen or national, (ii) a lawful permanent resident (green card holder), (iii) a refugee under 8 U.S.C. § 1157, or (iv) an asylee under 8 U.S.C. § 1158. Individuals who do not meet these criteria must be eligible to obtain the necessary authorizations from the U.S. Department of State.

Nice To Haves

Experience with PowerShell or other scripting tools
Familiarity with AWS
Interest in branching into security, cloud, or development
Previous startup experience is a strong plus

Responsibilities

Serve as the primary point of contact for end user technical issues
Provision hardware including laptops, printers, telephones, and other equipment
Install, configure, and maintain software applications and operating systems
Diagnose and repair hardware and software issues
Administer Active Directory, Group Policy, Office 365, ESET, and related systems
Document IT processes and maintain accurate asset inventory
Procure hardware and software as needed
Provide end user training and support

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