IT Support Engineer

Spring Health•San Francisco, CA

4h•Onsite

About The Position

Reporting to the Associate Director, IT Support, this IT Support Engineer will serve as the primary, and sole, IT presence at our San Francisco satellite office. This person will lead all aspects of on-site technology support, from end-user hardware and software troubleshooting to A/V operations, SaaS administration, and building/vendor coordination. Please note that this is an onsite role based in San Francisco, with an expectation to be in the office 5 days per week at our 2 Embarcadero Ctr. location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites and other satellite locations.

Requirements

3–5 years of experience in an IT support or IT operations role
Strong macOS and iOS troubleshooting skills
Hands-on experience with JAMF or a comparable MDM platform
Proficiency with Google Workspace with Admin permissions
Working knowledge of Okta or a similar identity and access management platform
Experience with tools including Slack, Zoom, Asana, Asset Manager tooling, and Atlassian products
Familiarity with password management platforms
Comfortable with A/V systems, conference room technology, and basic networking troubleshooting
Self-directed and highly organized able to manage priorities and make decisions independently without day-to-day supervision
Clear and proactive communicator with both local colleagues and a remote team
Basic to advanced knowledge of AI tooling including ChatGPT, Claude, Gemini
Experience in workflow orchestration tooling (n8n, Zapier, Workato, Okta Workflows)

Nice To Haves

Experience acting as the sole IT point of contact for an office or site
Prior exposure to vendor management or building/facilities coordination
Familiarity with ITIL frameworks or formal ticketing/service management practices
Basic knowledge of scripting languages

Responsibilities

Serve as the sole on-site IT point of contact for all SF employees, delivering Level I & II support for hardware, software, and SaaS issues, escalating Tier III issues to the NYC team with clear documentation and context
Actively monitor the service queue to ensure SLAs are not breached and metric goals are achieved
Own all A/V setup, maintenance, and troubleshooting for conference rooms, and support virtual meetings and webinars via Zoom to ensure a seamless hybrid experience
Act as the primary IT liaison with SF building management, coordinating technology infrastructure needs, repairs, and facilities-related requests
Manage local vendor relationships for repair, maintenance, and limited procurement needs
Maintain accurate, up-to-date inventory of all hardware assets and accessories on-site
Assist with IAM tasks including employee onboarding/offboarding, access provisioning, and periodic access reviews using tools such as Okta
Support device management and compliance using JAMF or a comparable MDM platform
Author and maintain knowledge base articles and SOPs relevant to the SF office environment and general IT best practices
Proactively identify recurring issues, propose process improvements to reduce ticket volume, and participate in cross-functional IT projects contributing SF-specific context and feedback to the broader team

Benefits

Health, Dental, Vision benefits start on your first day
Access to One Medical accounts
HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
Competitive paid time off policies including vacation, sick leave and company holidays
Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents (at 6 months tenure)
Access to Noom, a weight management program
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year
$200 per year donation matching to support your favorite causes