IT Support Engineer

Pacific Fusion•San Leandro, CA

9h•Onsite

About The Position

Pacific Fusion was founded in 2023 with the mission to power the world with abundant, affordable, clean energy. We are rapidly designing and building a pulser-driven inertial fusion system to achieve net facility gain (more fusion energy output than stored energy input). In parallel, we are developing the key components required to build affordable fusion systems. Our plans are ambitious. We have raised over $900M so far from incredible investors, resourcing us to deliver on these plans. We are bringing together the best scientists, engineers, and operators from the fusion community, hard tech industry, and other sectors. We are united by a shared sense of urgency to provide clean power for the world, particularly managing climate change while meeting growing global energy demand. You can read more about us in this letter from our founders . Why This Role Matters We are seeking a customer-focused IT Support Engineer to provide onsite technical support at our San Leandro facility and assist at other Bay Area locations as needed. This role is responsible for delivering timely end-user support, managing user accounts and devices, supporting onboarding and offboarding processes, and helping maintain secure and reliable IT operations. In addition to providing direct support, this position serves as an escalation point for more complex technical issues and plays an important role in supporting engineering workstations, endpoint management, and overall IT service reliability. The ideal candidate is hands-on, resourceful, and able to work independently while maintaining a consistent, approachable, and positive attitude when supporting employees. This position plays an important role in ensuring staff have reliable access to the technology and systems they need to perform their work effectively. This is a fully onsite position based at our San Leandro facility, with some local and infrequent out-of-state travel as needed.

Requirements

Associate degree in Information Technology, Computer Science, or related field, or equivalent hands-on experience
3+ years of experience in IT support, help desk, or desktop support
Experience with computer preparation and deployment processes
Strong working knowledge of Windows and macOS operating systems
Experience with Microsoft Entra ID or similar identity management platforms
Experience with endpoint management tools such as Microsoft Intune
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication skills
Resourceful and able to work independently
Ability to maintain a professional, positive, and service-oriented demeanor
Ability and willingness to travel locally and occasionally out of state
Ability to lift and move equipment up to 40 lbs

Nice To Haves

Experience supporting engineering or technical teams
Experience supporting workstation-class hardware
Experience supporting Linux systems (Ubuntu, Red Hat, or similar)
Experience supporting SaaS and cloud-based applications
Experience with asset management systems
CompTIA A+, Network+, Microsoft, or similar certification

Responsibilities

Provide onsite and desk-side technical support for hardware, software, and connectivity issues
Respond to service desk tickets, troubleshoot issues, and resolve or escalate as appropriate
Serve as an escalation point for more complex or unresolved technical issues
Support Windows and macOS systems, including laptops, desktops, engineering workstations, mobile devices, and printers
Deliver professional, responsive, and customer-focused support
Maintain a consistent, approachable, and positive attitude when assisting users
Provide support for conference room systems and collaboration technology
Create, modify, and disable user accounts in Microsoft Entra ID
Manage user access, group memberships, and permissions
Troubleshoot authentication and access-related issues
Support onboarding and offboarding processes, ensuring timely and secure provisioning and deprovisioning
Prepare, configure, deploy, and support end-user computers and equipment
Utilize endpoint management tools such as Microsoft Intune
Troubleshoot device configuration and management issues
Perform system updates, patching, and routine maintenance
Ensure endpoints meet company security and compliance standards
Assist with deployment and support of workstation-class systems
Troubleshoot hardware issues and coordinate vendor support or warranty service as needed
Support high-performance workstations and specialized equipment as required
Maintain accurate inventory and asset management records
Track hardware lifecycle from procurement through decommissioning
Provide user administration and support for SaaS and cloud-based applications
Assist with troubleshooting and resolving application access or functionality issues
Support standard business and productivity platforms, including Microsoft 365
Assist with installation, configuration, and support of approved software applications
Document IT procedures, troubleshooting steps, and knowledge base articles
Maintain accurate records of incidents, resolutions, and system configurations
Contribute to process improvements and operational efficiency
Assist in identifying and resolving recurring technical issues
Provide guidance and support to junior IT staff as needed