IT Support Engineer – San Francisco

Postman•San Francisco, CA

6d•$110,000 - $130,000•Onsite

About The Position

Postman is seeking an IT Support Engineer to serve as the onsite IT contact for its San Francisco office. The role supports employees with hands-on IT needs, including laptop setup, troubleshooting, meeting-room support, and access to workplace tools, while also taking ownership of broader IT systems work. It is suited to someone with experience beyond entry-level support who is interested in identity, mobile device management, and automation. The position provides onsite support for laptops, peripherals, software, and access issues; manages employee onboarding and offboarding; supports account lifecycle processes; and manages a Mac fleet along with some Windows devices. It also covers meeting-room technology, ticket handling, inventory and asset tracking, event support, documentation, process improvements, and collaboration with IT teammates across time zones. The role is based in the San Francisco office, with Postman stating that roles based in its hubs work onsite five days per week.

Requirements

3–5 years of experience in IT support, help desk, or desktop engineering.
Patient, clear, and friendly communication and customer-service skills with technical and non-technical colleagues, including senior leaders, in writing and in person.
Strong macOS troubleshooting skills, including experience with MDM such as Jamf or a similar tool.
Working knowledge of Windows.
Ability to research problems, find solutions, and turn them into well-thought-out, documented processes.
Hands-on experience administering SaaS tools such as Google Workspace, Slack, Zoom, and Atlassian, and an identity provider such as Okta.

Nice To Haves

Windows and Microsoft 365 administration experience, including Intune, Entra, or Azure.
Experience supporting Zoom Rooms or similar conference-room systems.
AI experience, especially chatbots that feed into an ITSM tool.
Executive support experience and/or Apple Genius experience.

Responsibilities

Provide onsite deskside support for laptops, peripherals, software, and access issues, and act as a go-to IT contact for office employees and leaders.
Manage onboarding and offboarding in San Francisco, including device preparation and issuance, workstation configuration, and access to core tools.
Support account lifecycle management, including provisioning, access changes, and deactivation, following identity and access processes.
Manage and troubleshoot Mac devices and some Windows devices using MDM tools such as Jamf and Intune.
Monitor and maintain Zoom-based meeting rooms, resolve AV issues, and coordinate with vendors or AV/Enterprise Engineering on complex issues.
Work tickets through the ITSM tool and #it-help, communicate clearly, and meet SLAs.
Manage local inventory and asset tracking, including receiving, labeling, issuing, recovering, and securely retiring devices.
Support onsite events such as all-hands and leadership meetings with IT/AV setup and testing.
Create and maintain knowledge base articles and self-service documentation in Confluence.
Identify recurring issues and propose or build small automations and process improvements.
Partner with IT teammates across time zones on projects and escalations.