IT Support & Data Specialist

Ossium Health•Indianapolis, IN

3d•Onsite

About The Position

Ossium is seeking a detail-oriented IT Support & Data Specialist to join their Technology team. This role involves maintaining Quality Management Systems (QMS) and inventory databases, providing help-desk support, and assisting with technology governance, including security policies, access controls, and compliance efforts. The position reports to the Associate Director, Technology.

Requirements

High proficiency with Excel/spreadsheets and comfort navigating database environments.
Foundational knowledge of Windows, PC hardware, and common business software (e.g., Microsoft 365).
Attention to detail for identifying missing or inconsistent information.
Ability to handle repetitive, high-volume tasks with focus and quality.
Ability to work across departments to gather information or explain technical fixes.
Excellent written and verbal communication skills.
High school diploma or equivalent.

Nice To Haves

Familiarity with Ticketing Systems (e.g., Jira).
Exposure to Quality Management Systems (QMS).
Basic understanding of inventory management or accounting principles and related software.
Exposure to IT security best practices, user access management, or technology compliance frameworks.

Responsibilities

Act as the first line of defense for technical issues, including workstation setup, software deployment, hardware troubleshooting, and managing the lifecycle of company assets.
Take ownership of data integrity within quality-related platforms, manage a tagged field database, perform data migrations, and audit systems for inconsistencies.
Support the organization’s QMS by ensuring digital record templates meet traceability and accuracy standards.
Assist with reviewing user access, auditing technology processes, coordinating Technology policies, and ensuring company systems align with security standards and industry best practices.
Perform large-scale data cleanup and alignment to ensure "single source of truth" accuracy across inventory and quality systems.
Review incoming help desk tickets, resolve Tier 1 technical issues, and escalate complex cases.
Assist in the staging, configuration, and deployment of new computers and mobile devices.
Follow and help refine structured protocols for data entry and IT workflows.
Assist in coordinating, maintaining, and auditing the company's Technology policies.
Review system access logs, validate user permissions, support periodic access reviews, document compliance activities, and help implement IT best practices.