IT Data Analyst & Support Specialist
About The Position
Silver Hill Energy Partners is seeking a technically versatile professional who sits at the intersection of data analysis and IT support. Approximately half of the role's time will be dedicated to data-driven projects, including building reports and dashboards, writing SQL queries, automating repetitive workflows, and assisting the business in making better decisions through data. The other half will involve providing technical support to employees for their IT-related issues. This is not a traditional help desk role, offering an opportunity for individuals who wish to spend more time on data-focused tasks while remaining connected to the practical, people-facing aspects of the business.
Requirements
- Proficiency in at least two of the following: SQL (querying and data analysis), Python, Power BI, Spotfire, or workflow automation tools.
- Experience working with structured data — querying databases, cleaning datasets, or building reports.
- Comfortable working cross-departmentally and managing your priorities.
- Strong communication skills — able to explain data findings and technical issues to non-technical colleagues clearly and patiently.
- Some experience providing technical support to end users, even if not in a formal help desk role.
Nice To Haves
- Experience with Power BI or Spotfire dashboard development.
- Python scripting for automation, data processing, or reporting.
- SQL querying for data extraction and analysis (not database administration).
- Familiarity with Power Automate or similar workflow automation platforms.
- Help desk or IT support experience in a corporate environment.
- Experience with data governance or data quality management.
- Familiarity with Azure Data Services, Google BigQuery, or similar cloud data platforms.
- Any relevant certifications: Microsoft Power BI Data Analyst (PL-300), CompTIA A+, Google Data Analytics, or similar.
Responsibilities
- Build and maintain interactive dashboards and reports using Power BI and/or Spotfire to support business decision-making across departments.
- Write, optimize, and maintain SQL queries to extract, transform, and analyze data from company databases.
- Develop Python scripts to automate repetitive business and IT processes, reducing manual effort and improving accuracy.
- Manage and maintain data pipelines, ensuring data integrity, accuracy, and accessibility across systems.
- Identify opportunities to automate manual workflows and implement solutions using Python, Power Automate, or similar tools.
- Collaborate with department leaders to understand their data needs and translate them into actionable reports and visualizations.
- Document data processes, query logic, and automation workflows for maintainability and knowledge transfer.
- Serve as a point of contact for employee IT issues including hardware, software, email, connectivity, and account access.
- Manage and resolve support tickets in a timely manner, maintaining a positive and patient experience for all employees.
- Assist with onboarding and offboarding processes including device setup and account provisioning.
- Escalate complex infrastructure issues to appropriate vendors or senior IT.
Benefits
- Annual bonus based on company and personal performance
- Paid time off
- 401k matching program
- Health and dental benefits
- Onsite workout facility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
