IT Support Analyst
About The Position
EaglePicher Electronic Packaging is a leading developer and manufacturer of hermetic housings and other components for the reliable, long-term protection of mission critical electronics. We are growing our Southbridge, MA location and we are a great place to work! We are actively seeking an IT Support Analyst who will provide onsite technical support for the Southbridge facility as well as remote support for corporate locations in the Midwest. This includes hardware (Dell PCs and peripherals, PLCs and other industrial devices), software (MS Office 365, Matlab, AutoCAD, Adobe, corporate ERP), network access (VPN, remote desktop) and manage Active Directory (Entra) accounts.
Requirements
- Bachelor's Degree in Business or Information Technology preferred.
- A+ Certification / Experience in Microsoft Office 365 suite a plus.
- Working Knowledge of Windows Active Directory, Windows OS, and Mac OS and VPN.
- Experience with Microsoft Office 365, VOIP, networked printers, laptops, and workstations.
- Ability to work independently or in a group.
- Experience troubleshooting and documenting Software and Hardware issues.
- Ability to communicate effectively both orally and in writing, in person and by telephone.
- Ability to deliver training to end users, whose technical skills may range from beginner to expert.
- Capability for immediate self-education in use of new systems, and software applications.
- Strong customer service skills and technical phone support experience.
- An understanding of the impact of technology on remotely located end users.
- U.S. Citizen or permanent resident (green card holder).
Responsibilities
- Provide Help Desk for end-user and PC issues and requests
- Participates in technology projects and implementation
- Complete tasks such as hardware inventory, shipping, testing, etc.
- Works independently or as a team member on new applications, processes, or projects
- Provide the best possible support for customers to reduce end user downtime
- Respond to escalated end-user issues
- All other duties as assigned
Benefits
- Medical, dental, vision, life, and disability insurance
- 11 paid holidays and PTO
- Matching 401K
- Tuition reimbursement
- Dependent scholarship programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
