IT Support Analyst

Family of Kidz•Farmingdale, NY

3h•$25 - $27•Onsite

About The Position

The IT Support Analyst will provide hands-on support for hardware, software, and AV equipment. This role involves delivering Tier 1 and Tier 2 technical support, documenting issues in a ticketing system, resolving user problems, or escalating them as needed, and ensuring a positive user experience. The analyst will also be responsible for asset tagging, tracking, and maintaining inventory of all IT equipment. Additionally, they will serve as a liaison between Family of Kidz and external IT consulting partners, collaborate with the IT manager and vendors on technology initiatives and special projects, and configure and support cloud-based VOIP systems. The position also includes assisting with additional IT projects and responsibilities as assigned.

Requirements

Familiarity with identity and access management in Active Directory and/or Microsoft Entra ID (Azure AD), including password resets and user provisioning.
Understanding of core networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, and VPN) and use of remote-support tools.
Awareness of basic cybersecurity and data-privacy practices, including multi-factor authentication, phishing awareness, and HIPAA confidentiality in a healthcare setting.
Strong problem-solving skills and a patient, methodical approach to troubleshooting, with the ability to explain issues clearly to non-technical users
Minimum of 2–3 years of IT support or related experience.
Experience supporting Windows, iOS, and Android devices.
Strong communication, organization, and time management skills.
Ability to manage multiple priorities and deadlines effectively.

Nice To Haves

CompTIA A+, Network+, or Microsoft certifications.
Bachelor’s degree in a related field or Minimum 1 year experience in an IT related field
Experience with ticketing/help desk systems.
Knowledge of remote support tools.
Experience with virtualization technologies
Experience with any of the following technologies is desirable: CLAIMS, Sentinel One, Meraki, ConnectWise, SonicWall, Addigy, Elevate, Microsoft 365, Microsoft Azure, Access control, Active directory

Responsibilities

Provide hands-on support for hardware, software and AV Equipment.
Provide Tier 1 and Tier 2 technical support, accurately document issues in the ticketing system, resolve user problems or escalate them when needed, and ensure a positive user experience.
Asset tag, track, and maintain inventory of all IT equipment.
Serve as a liaison between Family of Kidz and external IT consulting partners.
Work with IT manager and IT vendors on technology initiatives and special projects.
Configure and support cloud-based VOIP systems.
Assist with additional IT projects and responsibilities as assigned.