IT Support Analyst

RE/SPEC Inc.•Colorado Springs, CO

6h•Hybrid

About The Position

RESPEC has an immediate opening for an IT Support Analyst to join our team in Colorado Springs or Denver, Colorado. If you’re looking for a collaborative culture where you can make an impact and be an employee-owner, then take a look at RESPEC! Summary: IT Support Analyst provides frontline, primary technical support to end users on various technical issues relating to hardware, software, and peripherals. This individual will also be responsible for responding to, documenting, and resolving service tickets in a timely manner according to IT service level agreements (SLAs). The IT Support Analyst performs root-cause analysis, develops checklists for typical problems, and recommends procedures and controls for problem prevention. Multiple platforms, including desktops, laptops, mobile devices, and videoconferencing equipment, are supported by this individual. The successful candidate will work independently, share information, and assist other IT staff with work orders.

Requirements

2-plus years of experience in working in an IT service or operations support role
Proficiency in current Microsoft Office and Windows desktop and server technologies
Ability to articulate technical situations through verbal and written communication
Experience with business-class printing and conference-room solutions
Mobile device management and troubleshooting abilities
Sound understanding of business-level IT security practices
Personal compute device hardware experience.

Responsibilities

Provide exceptional customer service in person or by telephone or email
Resolve service desk issues including troubleshooting hardware and software issues
Review daily IT operational checklists to ensure that systems are running properly
Configure and deploy devices, software, telephones, and other technologies to employees
Perform tasks related to IT access and identity