IT Support Analyst

Quanta Power Solutions, LLC • Birmingham, AL

2d

About The Position

The IT Support Analyst provides technical support and maintains IT systems that support both corporate operations and field-based power generation projects. This role ensures reliable, secure, and efficient technology services, including end-user support, network connectivity, and operational technology (OT) systems critical to energy infrastructure.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 0-2 years of IT support or help desk experience
• Strong knowledge of Windows OS, Microsoft 365, and Active Directory
• Experience with networking fundamentals (TCP/IP, VPNs, routers, switches)
• Familiarity with industrial systems (SCADA, OT environments) preferred
• Understanding of cybersecurity best practices; knowledge of NERC CIP is a plus
• Ability to troubleshoot issues in both office and field environments
• Strong communication skills with both technical and non-technical users
• Ability to work independently and manage multiple priorities

Nice To Haves

• Familiarity with industrial systems (SCADA, OT environments)
• Knowledge of NERC CIP

Responsibilities

• Deliver Tier 1–2 support for hardware, software, and network issues across office and field environments
• Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment
• Manage user accounts, permissions, and access using Active Directory and related tools
• Monitor and troubleshoot network connectivity (LAN/WAN/VPN), including remote job sites and substations
• Support and maintain systems related to power operations, including SCADA and other industrial applications
• Ensure system uptime and performance for business-critical and operational technology systems
• Apply security protocols and assist with compliance efforts (e.g., NERC CIP standards)
• Assist with system patching, upgrades, backups, and disaster recovery processes
• Document procedures, troubleshooting steps, and system configurations
• Collaborate with engineers, project teams, and field personnel to support business operations
• Provide technical support at remote sites as needed, including occasional travel

Benefits

• Competitive Compensation
• 401(k) Retirement Plan
• Holiday Pay
• Paid Time Off (PTO)
• Comprehensive Health Coverage
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development
• Tuition Assistance
• Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level