IT Support & Data Specialist

Ossium Health•Indianapolis, IN

4d•Onsite

About The Position

Ossium is seeking a detail-oriented IT Support & Data Specialist to join their Technology team. This role involves maintaining Quality Management Systems (QMS) and inventory databases, providing help-desk support, and assisting with technology governance, security policies, access controls, and compliance efforts. The position reports to the Associate Director, Technology.

Requirements

High proficiency with Excel/spreadsheets
Natural comfort navigating database environments
Foundational knowledge of Windows, PC hardware, and common business software (e.g., Microsoft 365)
Attention to detail
Ability to handle repetitive, high-volume tasks without losing focus or quality
Ability to work across departments to track down missing information or explain technical fixes
Excellent written and verbal communication skills
High school diploma or equivalent

Nice To Haves

Familiarity with Ticketing Systems (e.g., Jira)
Exposure to Quality Management Systems (QMS)
Basic understanding of inventory management or accounting principles and related software
Exposure to IT security best practices, user access management, or technology compliance frameworks

Responsibilities

Act as the first line of defense for technical issues, including workstation setup, software deployment, hardware troubleshooting, and managing company assets.
Manage data integrity within quality-related platforms, including a tagged field database, data migrations, and system audits for inconsistencies.
Support the organization’s QMS by ensuring digital record templates meet traceability and accuracy standards.
Assist with reviewing user access, auditing technology processes, coordinating Technology policies, and ensuring systems align with security standards and best practices.
Perform large-scale data cleanup and alignment for accuracy across inventory and quality systems.
Review incoming help desk tickets, resolve Tier 1 technical issues, and escalate complex cases.
Assist in staging, configuration, and deployment of new computers and mobile devices.
Follow and help refine protocols for data entry and IT workflows.
Assist in coordinating, maintaining, and auditing Technology policies.
Review system access logs, validate user permissions, support periodic access reviews, document compliance activities, and help implement IT best practices.