IT Support Coordinator to IT Support Technician

Atmos Energy•Bridge City, LA

About The Position

The IT Support Coordinator to IT Support Technician supports the deployment, maintenance, and troubleshooting of IT hardware, software, and communications technology for field users and corporate offices. The role works with vendors and supervisors and may order equipment, support computer images and configurations, assist with upgrades and enhancements, resolve first-level incidents, and escalate issues as needed. It also helps manage IT asset inventory, supports technology changes, and trains employees on devices and basic software functionality. The position is based in an indoor work environment and requires travel. It includes physical activities such as lifting and carrying equipment, climbing a ladder, and bending, stooping, squatting, kneeling, or crouching. Atmos Energy describes an employee-focused culture with competitive pay, work-life balance, inclusion and diversity, and benefits beginning on the first day of employment for eligible employees.

Requirements

A bachelor's degree in IT, or a high school diploma or GED and two years of related experience.
Valid driver's license.
Ability to communicate with internal and/or external customers to obtain or provide explanations and information about technical concepts to people with experience or knowledge of the technical area.
Ability to perform analyses involving ratios, percentages, and comparisons.
Knowledge of various software applications to create documents, reports, and/or graphics.
Ability to lift and carry 60 pounds from the ground to 34 inches; lift 20 pounds from the ground to 72 inches; and lift 25 pounds from the ground to 57 inches.
Ability to ascend and descend three rungs on a ladder.
Ability to bend, stoop, squat, kneel, and/or crouch.
Ability to occasionally perform activities including bending, stooping, grasping, reaching, twisting, turning, and lifting objects up to 100 pounds.

Responsibilities

Work with vendors and supervisors and may order IT hardware for employees in a geographical region or corporate locations, including laptops, desktops, MDTs, VDI environments, printers, mobile mounting equipment, modems, antennas, and network equipment.
Support the use and rollout of computer images and configurations to maximize productivity and reliability.
Pull reports and assemble documentation to support hardware and software upgrades and enhancements.
Provide first-level troubleshooting and incident resolution, escalating issues as necessary.
May establish and/or maintain wireless communications for field users, including WMR, handheld devices, and modems.
Support software management tools used to update and deliver software applications to field computers.
Support upcoming technology changes and strategies.
Coordinate and assist with maintaining an inventory of company IT assets.
May support telecom equipment, including phone systems and patch panel facilities in field and corporate offices.
Support implementation of corporate hardware and software computer systems.
Keep abreast of technology changes and make recommendations about technical changes, training, and adoption rates to improve operating efficiencies.
Train field and corporate office employees on desktops, laptops, tablets, and basic software functionality.