IT Support Coordinator
About The Position
The IT Support Coordinator joins Bain’s Technology Services Group (TSG) and supports employees with the technology they use every day. Working closely with TSG colleagues and external vendors, the coordinator resolves technical issues, maintains the technology environment, and provides a high-quality support experience. The role is a primary point of contact for employees experiencing IT-related issues and includes troubleshooting hardware and software, managing user accounts and permissions, supporting technology deployments, and helping ensure systems and equipment operate effectively. The position requires working in a demanding, results-oriented environment where problem-solving, prioritization, and customer service are essential. It requires in-office presence five days per week at Bain’s Los Angeles office.
Requirements
- Demonstrated interest and aptitude in technology and technical problem-solving.
- Experience in a customer service or technical support environment.
- Strong troubleshooting and analytical problem-solving capabilities.
- Strong communication skills and a confident, self-motivated approach.
- Strong time management and prioritization skills, with the ability to manage multiple requests simultaneously.
- Ability to remain calm and think clearly under pressure.
- Strong team orientation and willingness to support colleagues in delivering an excellent customer experience.
- Experience managing and prioritizing service requests and escalations.
- Experience creating and maintaining documentation, processes, and procedures.
Nice To Haves
- Previous experience in a corporate environment.
- Experience with remote support tools and techniques.
Responsibilities
- Serve as a primary point of contact for employees experiencing IT-related problems and requests.
- Install, configure, and upgrade software and operating systems.
- Investigate, troubleshoot, and resolve hardware and software issues.
- Maintain accurate inventory, repair, and activity records.
- Apply and reinforce TSG guidelines and policies.
- Manage user accounts and permissions.
- Partner with other TSG colleagues to test new applications and upgrades.
- Coordinate off-site repairs with external vendors.
- Monitor backups and periodically test backed-up data.
- Support the supervision and training of junior TSG team members.
- Lead end-user technology training programs.
Benefits
- Annual discretionary performance bonus.
- 401(k) plan with an annual employer contribution based on years of service; the stated contribution is 4.5%, increases after 3 years of service, and is fully vested upon start date.
- Medical, dental, and vision programs, with Bain paying 100% of individual employee premiums.
- Generous paid time off, including parental leave, sick leave, and paid holidays.
- Paid life and long-term disability insurance.
- Annual fitness reimbursements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
