IT Support Coordinator

Bain & Company • Denver, CO

6d • $58,000 - $70,000 • Onsite

About The Position

The IT Support Coordinator joins Bain’s Technology Services Group (TSG) and supports employees with the technology they rely on every day. The role works closely with TSG colleagues and external vendors to resolve technical issues, maintain the technology environment, and provide a high-quality support experience. The coordinator is a primary point of contact for employees experiencing IT-related issues and requests, troubleshooting hardware and software, managing user accounts and permissions, supporting technology deployments, and helping ensure systems and equipment operate effectively. The role is based in Bain’s Denver office and requires in-office presence five days per week. It is a permanent, full-time position.

Requirements

• Demonstrated interest and aptitude in technology and technical problem-solving.
• Experience in a customer service or technical support environment.
• Strong troubleshooting and analytical problem-solving capabilities.
• Strong communication skills and a confident, self-motivated approach.
• Strong time management and prioritization skills, with the ability to manage multiple requests simultaneously.
• Ability to remain calm and think clearly under pressure.
• Strong team orientation and willingness to support colleagues in delivering an excellent customer experience.
• Experience managing and prioritizing service requests and escalations.
• Experience creating and maintaining documentation, processes, and procedures.

Nice To Haves

• Previous experience in a corporate environment.
• Experience with remote support tools and techniques.

Responsibilities

• Serve as a primary point of contact for employees experiencing IT-related problems and requests.
• Install, configure, and upgrade software and operating systems.
• Investigate, troubleshoot, and resolve hardware and software issues.
• Maintain accurate inventory, repair, and activity records.
• Apply and reinforce TSG guidelines and policies.
• Manage user accounts and permissions.
• Partner with TSG colleagues to test new applications and upgrades.
• Coordinate off-site repairs with external vendors.
• Monitor backups and periodically test backed-up data.
• Support the supervision and training of junior TSG team members.
• Lead end-user technology training programs.

Benefits

• Annual discretionary performance bonus and potential eligibility for other discretionary compensation.
• 401(k) plan with a 4.5% company contribution, increasing after three years of service and fully vested upon start date.
• Company-paid individual employee medical, dental, and vision premiums.
• Paid time off, including parental leave, sick leave, and paid holidays.
• Paid life and long-term disability insurance.
• Annual fitness reimbursements.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed