IT Support Associate
About The Position
Audible is looking for a dynamic and motivated IT Support Associate to join our IT Support team. As a member of our team you will be responsible for various tasks related to IT hardware including inventory management, hardware break/fix and warranty support, setting up and collecting equipment from desks, preparing computers for deprecation and assisting with computer setups to distribute to staff. Audible’s Technical Operations organization powers the infrastructure, systems, tools and services to keep Audible running fast, secure, and resilient. As part of Audible’s Technology organization, this group comprises of Network Engineering, Systems Engineering, Corporate Systems, IT Support, and Audio Visual support teams. Collectively, the Technical Operations team is responsible for enabling operational excellence for employees while delivering secure, scalable, and foundational services for our customers through infrastructure and information technology. Audible’s IT Support team is the first place for Audible employees to go with technical questions and problems with Audible’s desktops, laptops, mobile devices, network services and software. The IT Support Team works with Amazon and Audible service managers and other staff to maintain internal solutions and respond to employees’ technical issues. Additionally, we manage all the on-premise infrastructure including servers, storage solutions, telephony and printers.
Requirements
- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Current CompTIA A+ certification
- 1+ years of experience with IT asset management
Nice To Haves
- Experience in a dynamic environment with a high degree of customer service
- Ability to lift 30 lbs and handle physical work related to IT assets and material goods
Responsibilities
- Conduct inventory and asset management for all computer and mobile dev devices
- Perform basic technical support triage including break/fix repairs
- Perform OS imaging for new deployments and secure wiping for recycling/donations
- Participate in facility-related project work such as desk setups and teardowns for new hires and terminations
- Provide hardware cleaning and refurbishment
- Complete IT asset distribution and shipping/tracking logistics
- Provide tech Ops project assistance
Benefits
- EAP
- Mental Health Support
- Medical Advice Line
- 401(k) matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
