Associate IT Onsite Support

University of Arkansas•Little Rock, AR

2d•Onsite

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks ( available for benefits eligible positions only ): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected] .

Requirements

Associate Degree in Information Technology or related field of study - OR - High School diploma plus 2 years of cabling, low voltage systems, carpentry/building maintenance, experience in IT support functions or IT technical related experience.
Required to be on-call and to respond immediately to trouble calls outside of general work hours.
Work occasionally may require in excess of eight hours per day.
Rotating weekend and holiday coverage.
Workload pressure will regularly subject incumbent to moderate to high job-related stress.

Nice To Haves

Bachelor's degree in information technology or related field of study.
Customer service experience.
Certifications: A+, Network+, MCP, CCNA

Responsibilities

Under direct supervision, provides accurate and timely solutions to end user computer and networking problems.
Performs restorative and maintenance actions either remotely or at the end user’s location to resolve problems, using basic troubleshooting and technical skills.
Responds to situations where standard procedures have failed in isolating or fixing problem equipment, software installations, or configuration changes.
This position participates in a group 24 hours a day 7 days a week 365 days a year on-call rotation where each member of the group takes call for 1 week at a time.