IT Support Associate

Volunteers of America - Greater New York, Inc.•New York, NY

1d•Hybrid

About The Position

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity. The IT Support Associate assists the IT team with day-to-day technical and administrative tasks.

Requirements

60 college credits in Business Administration, MIS, or equivalent discipline or satisfactory combination of education and experience.
Must have exceptional customer service and phone etiquette skills, excellent verbal and written communication skills.
Team player.
Detail oriented and strong problem-solving capabilities with the ability to work on multiple, concurrent tasks and adapt to shifting priorities.
Take initiative, and response to time-sensitive situations are essential, along with discretion and good sense in dealing with clients.

Responsibilities

Assist with the building, installation, and deployment of computer hardware.
Assist with the buildout, programming, and deployment of cellular phones to VOA-GNY employees as required.
Assist with the upgrade to the 50th street admin office with newest version of OKTA retiring SMS verification and moving to OKTA verify for MFA.
Supporting Microsoft Windows and Apple MAC environments, including the windows stack, Active Directory, and hosted e-mail systems. Imaging and Deploying Desktops and Laptops for end users.
Assist security team with the monitoring of Active Directory, DNS, DHCP, Windows Shares, Antivirus and backup servers.
Perform other duties as assigned.