IT Support Associate

Cummins•Fridley, MN

21h•Onsite

About The Position

We are looking for a talented IT Support Associate to join our team specializing in Systems/Information Technology for our Cummins Inc. facility in Fridley, MN. In this role, you will make an impact in the following ways: Ensure Operational Excellence: Independently maintain the effectiveness and availability of IT systems, directly supporting end-user productivity and business continuity. Lead by Example: Coach and develop less experienced IT Support Associates, to foster a culture of growth, knowledge-sharing, and technical excellence. Resolve Complex Issues: Ability to diagnose and solve hardware and software problems with minimal direction to help reduce downtime and improve user satisfaction. Drive Process Improvement: Manage and enhance documentation and standards, ensuring consistency and clarity in IT support processes. Champion Proactive Support: Identify potential issues before they escalate and propose solutions that will help prevent disruptions and improve system reliability. Leverage Data for Insights: Analyze incident trends and take action to optimize support strategies and improve service delivery. Promote Continuous Learning: Train others and identify skill gaps to elevate team capabilities and ensure readiness for evolving technologies. Advance Quality and Efficiency: Apply Six Sigma principles and identify service improvement opportunities, to help reduce costs and streamline operations.

Requirements

High school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required.
Extensive hands-on experience designing, managing, and troubleshooting enterprise network infrastructure, including IP addressing, DNS, DHCP, and overall network connectivity in a Cisco/HPE environment.
Strong working knowledge of Windows-based systems in an enterprise environment; familiarity with Linux environments is beneficial.
Demonstrated ability to work independently, manage competing priorities, and resolve complex technical issues with minimal supervision.
Experience supporting Windows operating systems (XP through 11) and Windows Server environments (2008 through 2019).
Familiarity with antivirus platforms, Active Directory, and foundational Windows security configurations.
Foundational understanding of network infrastructure concepts, including TCP/IP, switching, and common network devices.
Strong technical aptitude with standard IT tools and software, including Microsoft Office, Telnet/Putty clients, Remote Desktop, and enterprise collaboration platforms such as Teams and SharePoint.

Nice To Haves

Associate degree, relevant industry training, certification or equivalent experience preferred.
Familiarity with Linux environments is beneficial.

Responsibilities

Provide advanced technical support for critical systems and devices by independently troubleshooting and resolving complex issues across end-user systems and specialized equipment, including Zebra, Windows, and IoT-enabled networked devices.
Deliver advanced network support by diagnosing and resolving connectivity issues affecting end-user devices and operational equipment, leveraging strong networking fundamentals and close collaboration with network and infrastructure teams.
Provide consistent, hands-on, on-site IT support for business-critical operations in a time-sensitive environment, while also supporting nearby locations as needed to ensure system stability and continuity.
Balance Stakeholders: Effectively anticipate and balance the needs of multiple stakeholders ensuring smooth collaboration and service delivery.
Business Insight: Apply a strong understanding of business operations and market dynamics to align IT support with organizational goals.
Innovative Thinking: Continuously seek and implement new ways to improve systems, processes, and user experiences.
Accountability: Take ownership of work and hold others to high standards to ensure commitments are met consistently.
Manages Complexity: Navigate and make sense of high-volume, sometimes conflicting information to resolve issues efficiently and accurately.
Process Optimization: Identify and apply the most effective and efficient methods to complete tasks, with a focus on continuous improvement.
Technical Agility: Stay ahead of digital trends and adopt new technologies that enhance business capabilities and IT support effectiveness.