Rinker IT Support Assistant

Chapman University Careers • Irvine, CA

1d • Onsite

About The Position

The Rinker IT Support Assistant role involves a variety of duties including providing computer support, assisting with classroom technology, and helping with event setups. This position requires strong customer service and communication skills, basic technical troubleshooting abilities, and the capacity to manage administrative tasks. The assistant will be responsible for maintaining service channels, resolving service tickets, and supporting campus users with their technical needs.

Requirements

• Active enrollment as a student at the university, maintaining minimum GPA requirements.
• Strong verbal communication skills with a customer-first mindset for phone and in-person interactions.
• Basic technical literacy, including familiarity with Windows/Mac OS, Microsoft 365, and common internet applications.
• Reliability and punctuality, with the ability to adhere to a consistent weekly schedule around academic classes.
• Ability to lift up to 25 lbs occasionally to transport lightweight computer or AV equipment.

Responsibilities

• Manage primary service channels by answering incoming phone calls, routing messages to the appropriate staff, and greeting visitors with a professional demeanor.
• Resolve assigned service tickets diligently, escalating complex issues to full-time staff when necessary to ensure timely resolution.
• Assist with campus ID card printing and verification processes for students, faculty, and staff.
• Provide basic computer troubleshooting for hardware, software, and peripheral devices.
• Deliver hands-on classroom assistance to help instructors set up and operate audiovisual (AV) equipment.
• Provide active on-site support across campus to troubleshoot immediate technical or access-related issues.
• Input and maintain accurate data within computerized systems for scheduling and inventory tracking.
• Perform light office duties, including filing, organizing, and maintaining clean, functional workspaces.
• Execute other operational tasks and special projects as assigned by the supervisor.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed