IT Support Assistant

TRIPLE J•Tamuning, GU

9d•Onsite

About The Position

The Information Technology (IT) Support Assistant helps keep the company connected, productive, and secure by supporting the installation, operation, and maintenance of computer networks, hardware, software, CCTV, and communication systems.

Requirements

Minimum of one year of experience installing, configuring, upgrading, and troubleshooting PCs, peripheral devices, software applications, and related cabling.
Ability to diagnose and perform component-level hardware repairs, supported by a working knowledge of basic electronic principles.
Working knowledge of and practical experience with Windows 11 and Microsoft 365 applications.
Familiarity with fundamental networking concepts and terminology.
Effective communication and customer service skills, including the ability to assist users with varying levels of technical knowledge.
Ability to work effectively both independently and collaboratively as part of a team.
One year of relevant experience or related discipline or AS degree in computer related field or BS degree in computer science.

Nice To Haves

Industry relevant certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+ as well as knowledge of Windows 11 and Ubiquiti a plus.

Responsibilities

Perform software installs.
Complete assigned projects, providing status reports to management.
Install hardware and software, including operating system, office applications, and the CCTV system.
Perform quality assurance tests.
Provide technical and end user support.
Daily help desk support, through IT ticketing system, responding to user requests for assistance and tracking open calls, escalating situations as necessary.
Performs other related duties as required.