IT Support Apprentice

QA Apprenticeships • City of Edinburgh, Edinburgh & Lothians

5d • Onsite

About The Position

Dunedin IT is a Scotland-based technology and connectivity provider offering end-to-end services. The company is based in Edinburgh and supports organisations across Scotland and England, with engineering presence in Poland and multiple regions of England. It is seeking an enthusiastic IT Support Apprentice to join its Edinburgh office. The role involves varied IT support work in a small, growing company serving a large and varied client base. The apprentice will be supported by a dedicated skills coach and workplace mentor and will work toward a nationally recognised qualification at SCQF Level 8. A full-time role may be available upon completion of the apprenticeship, with potential progression within the wider IT team.

Requirements

• Demonstrate a strong passion for IT and a desire to establish a career within the company.
• Have excellent communication skills and understand the importance of IT in achieving company-wide goals.
• Be willing to learn.
• Be organised and proactive.
• Have good verbal and written communication skills.
• Be a team player.
• Have good timekeeping.
• Hold a driving licence; this is essential.

Responsibilities

• Work with the helpdesk team across multiple locations on a varied range of IT requests, with a networking and connectivity focus.
• Where possible, lead small networking and connectivity projects and demonstrate the ability to lead larger deployments over time.
• Log and prioritise support requests accurately in line with service level agreements.
• Work with end users, their departments and management teams.
• Develop solutions independently when needed in a fast-paced environment supporting more than 150 clients.

Benefits

• Health insurance scheme.
• 28 days of holiday including bank holidays.
• Professional and industry training.
• Flexible working hours around core office hours.
• Company pension scheme.
• Company social events.
• A nationally recognised qualification at SCQF Level 8 upon completion of the apprenticeship.
• Potential progression within the wider IT team after the apprenticeship.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed