IT Support Apprentice

QA Apprenticeships • Leeds, ND

3d

About The Position

Eat IT Drink IT is a full-service IT solutions provider supporting hospitality businesses across the UK. The company provides support across a wide range of IT services and aims to deliver reliable technology solutions and exceptional customer service.

The apprentice will join the support team and provide first-line technical assistance to customers while developing IT skills and experience. The role includes supporting system installation and configuration, diagnosing hardware and software issues, helping users make the most of technology solutions, maintaining user guides, and providing excellent customer service. The position is 40 hours per week, Monday to Friday, from 8am to 5pm.

Requirements

• Excellent communication skills.
• Strong customer service and customer experience focus.
• A genuine passion for technology and interest in pursuing a career in IT.
• Confidence using initiative and making informed decisions.
• A curious, enthusiastic, proactive approach to learning.
• Drive and determination to make the role their own.
• An outgoing personality and ability to build strong working relationships.
• Ability to work collaboratively and independently when required.
• Three GCSEs or equivalent at grades 4+ (A–C) in any subject.
• GCSE Maths and English or equivalents at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

Nice To Haves

• A driving licence is desirable but not essential.

Responsibilities

• Provide first-line remote support for hardware and software issues across multiple customer sites.
• Maintain professional relationships with customers and deliver a consistently high level of service.
• Develop technical knowledge and stay up to date with emerging technologies.
• Support and maintain internal systems and customer-facing platforms.
• Gather relevant technical information and communicate solutions clearly to non-technical audiences.
• Collaborate with colleagues to improve services and customer experiences.
• Identify opportunities for improvement and contribute ideas that benefit customers and the business.
• Assist with delivering new IT projects and services.
• Support system installation and configuration, diagnose hardware and software issues, and help users get the most from technology solutions.
• Contribute to maintaining user guides.

Benefits

• Excellent opportunities for learning and career progression.
• New challenges and opportunities to develop every day.
• A knowledgeable and supportive team environment.
• Friendly and welcoming workplace culture.
• Casual dress code.
• Holiday entitlement.
• Company pension scheme.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED