IT Service Desk Apprentice

QA Apprenticeships • Roslin, TN

5d

About The Position

The University of Edinburgh is seeking a full-time apprentice in the Operations Sections of the College of Medicine and Veterinary Medicine’s campus IS Teams. The apprentice will help deliver IT support for a wide range of information systems and IT services used by University staff, students, and visitors based at or associated with the Easter Bush Campus. The role is designed to help someone begin an IT career while learning the tools and techniques used by IT professionals.

Requirements

• Familiarity with basic support of workstation PCs.
• A methodical approach to problem solving.
• Reliability and the ability to adapt and cope with new situations or change.
• Good listening skills and comfort communicating with new people.
• Enthusiasm, willingness to learn new skills, and willingness to help others.
• A hard-working, conscientious, reliable, and flexible approach.
• Politeness, presentability, punctuality, and organisation.
• Knowing when to ask for help.

Responsibilities

• Staff the second-line helpline under supervision, directing second-line calls to local IS and other appropriate IS teams for effective escalation.
• Answer calls on the emergency Audio Visual and Teaching line and, with guidance from mentors, progress diagnosis and resolution of priority stop-work situations.
• With mentoring, detect and resolve routine technical problems and install software on client PCs.
• Conduct preventative maintenance and log issues with IT and Audio Visual equipment under supervision.
• Install and configure University-owned computers and IT peripherals under instruction.
• Complete QA Ltd training modules as part of working towards Microsoft Certified Professional Status.
• Learn the IT tools and techniques required to fulfil the duties and responsibilities of IT professionals in the workplace.
• Assist with team housekeeping and maintenance of IT service documentation under direction and supervision.
• Assist with monitoring and reporting on IT room environments to support routine IT maintenance.
• Assist with staff, student, and visitor inductions and maintain associated induction materials.

Benefits

• Dedicated support from a QA skills coach and a workplace mentor.
• One-to-one support to develop skills, settle into the role, and prepare for assessments.
• Work experience and a nationally recognised qualification at SCQF Level 6 on completion.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed