IT Service Desk Manager

Patientnow•Greenwood Village, CO

7d•Onsite

About The Position

PatientNow is seeking a proactive, hands-on IT Service Desk Manager to manage the employee technology experience from onboarding through offboarding, with a focus on device logistics, access, and responsive IT support. The role is based near the Greenwood Village, Colorado office, and regular onsite presence is important for receiving and preparing equipment, coordinating shipments, and supporting new-hire onboarding. The manager will build reliable processes while remaining flexible and responsive in a fast-paced, growing environment. The position involves coordinating employee onboarding and offboarding; preparing, tracking, and shipping IT equipment; supporting employee hardware, software, accounts, and access; maintaining accounts, application access, licenses, and permissions; and keeping asset records and IT documentation current. The role also coordinates technology vendors and IT migration projects, improves workflows, promotes secure technology practices, and provides onsite support for equipment and new hires. The successful candidate has experience in IT operations, support, help desk, or systems administration, ideally in a startup or fast-paced environment. They bring hands-on experience managing employee devices and shipments, supporting onboarding and offboarding, troubleshooting and prioritizing requests, and creating useful documentation and repeatable processes. The candidate should live within reasonable commuting distance of Greenwood Village and be able to come onsite for equipment and onboarding needs.

Requirements

Experience in IT operations, IT support, help desk, or systems administration; experience in a startup or other fast-paced environment is ideal.
Hands-on experience preparing and managing employee devices, inventory, and equipment shipments.
Experience supporting employee onboarding and offboarding, including account and application access.
Strong troubleshooting and prioritization skills, with the ability to manage requests independently and communicate updates clearly.
A proactive, service-oriented approach and comfort balancing planned work with urgent needs.
Ability to create structure, documentation, and repeatable processes without slowing the business down.
Based within reasonable commuting distance of Greenwood Village and able to be onsite for equipment and onboarding needs.

Nice To Haves

Familiarity with device management, identity and access management, SaaS administration, and ticketing tools.
Experience supporting a distributed or remote workforce.
Exposure to IT security practices or compliance requirements.
Experience automating routine IT workflows.

Responsibilities

Coordinate employee IT onboarding and offboarding with People Operations and hiring managers so equipment and access are ready on time.
Receive, configure, inventory, package, and ship laptops and other IT equipment; track deliveries, returns, repairs, and replacements.
Provide timely, approachable support for employee hardware, software, account, and access needs; troubleshoot issues or route them to the appropriate partner.
Provision and maintain employee accounts, application access, licenses, and permissions in accordance with company policies.
Maintain accurate asset records, support documentation, onboarding checklists, and IT procedures.
Plan and coordinate IT migration projects involving devices, applications, and access, with clear communication and testing to minimize disruption.
Coordinate with technology vendors on purchasing, shipping, warranties, and service issues.
Identify recurring friction and improve IT workflows through clear processes, automation, and practical tools.
Promote secure technology practices and handle employee and company information carefully.
Provide reliable onsite IT support for new-hire setup and other equipment needs at the Greenwood Village office.