IT Service Desk Manager

PatientNow•Greenwood Village, CO

5h•$85,000 - $100,000•Onsite

About The Position

PatientNow is seeking a proactive, hands-on IT Service Desk Manager to manage the employee technology experience from onboarding through offboarding, with a focus on device logistics, access, and responsive IT support. The role is based near the Greenwood Village, Colorado office and requires regular onsite presence to receive and prepare IT equipment, coordinate shipments, and support new-hire onboarding. The manager will build reliable processes while remaining flexible and responsive in a fast-paced, growing environment. The position supports employee hardware, software, accounts, access, and equipment needs; maintains asset records and IT documentation; coordinates IT migration projects and technology vendors; and improves workflows through practical processes and automation. It also serves as an onsite IT resource for new-hire setup and other equipment needs.

Requirements

Experience in IT operations, IT support, help desk, or systems administration, ideally in a startup or other fast-paced environment.
Hands-on experience preparing and managing employee devices, inventory, and equipment shipments.
Experience supporting employee onboarding and offboarding, including account and application access.
Strong troubleshooting and prioritization skills, with the ability to manage requests independently and communicate updates clearly.
A proactive, service-oriented approach and comfort moving between planned work and urgent needs.
Ability to create structure, documentation, and repeatable processes without slowing the business down.
Based within reasonable commuting distance of Greenwood Village and able to be onsite for equipment and onboarding needs.
Demonstrates adaptability, persistence, and a commitment to high standards and goals.
Acts with integrity, keeps commitments, treats people with respect, and upholds organizational values.
Communicates effectively in writing and verbally, listens and comprehends, keeps others informed, and selects appropriate communication methods.
Pursues continuous learning, seeks feedback, shares expertise, and builds knowledge and skills.
Identifies problems promptly, analyzes information, develops alternatives, and resolves issues effectively.
Works collaboratively, contributes to positive team spirit, welcomes feedback, and prioritizes team success.

Nice To Haves

Familiarity with device management, identity and access management, SaaS administration, and ticketing tools.
Experience supporting a distributed or remote workforce.
Exposure to IT security practices or compliance requirements.
Experience automating routine IT workflows.

Responsibilities

Coordinate employee IT onboarding and offboarding with People Operations and hiring managers, ensuring equipment and access are ready on time.
Receive, configure, inventory, package, and ship laptops and other IT equipment; track deliveries, returns, repairs, and replacements.
Provide timely, approachable support for employee hardware, software, account, and access needs; troubleshoot issues or route them to the appropriate partner.
Provision and maintain employee accounts, application access, licenses, and permissions in line with company policies.
Maintain accurate asset records, support documentation, onboarding checklists, and IT procedures.
Plan and coordinate IT migration projects, including device, application, and access transitions, with clear communication and testing to minimize disruption.
Coordinate with technology vendors on purchasing, shipping, warranties, and service issues.
Identify recurring friction and improve IT workflows through clear processes, automation, and practical tools.
Promote secure technology practices and handle employee and company information with care.
Provide onsite IT support for new-hire setup and other equipment needs at the Greenwood Village office.