IT Service Desk
Atlas Energy Solutions•Kermit, TX
•Onsite
About The Position
The Service Desk Analyst I is a foundational member of the IT Service Desk team, working under moderate supervision to support a 24-hour operational manufacturing environment. The role provides first-level hands-on support across assigned locations, with a focus on workstation setup, regional desk support, and IT asset management. The position is located in West Texas, requires travel up to 10%, and has a Monday–Friday schedule with on-call responsibilities.
Requirements
- Associate’s degree in Information Technology or a related field, relevant certifications (such as A+), or equivalent experience.
- Basic knowledge of desktop hardware, operating systems, and office applications.
- Ability to follow defined processes and work under moderate supervision.
- Strong organizational and communication skills.
- Ability to work in office and manufacturing environments.
- Ability to lift and move IT equipment weighing up to 50 lbs.
Nice To Haves
- AAS in Computer Science or a related technical field.
- Experience working in a NOC, Service Desk, IT operations, manufacturing, logistics, or energy operations environment.
- Experience with monitoring tools, virtualization technologies, and advanced networking systems.
- Excellent verbal and written communication skills.
- Team player with a positive, supportive attitude.
Responsibilities
- Provide first-level desk-side and on-site technical support across assigned locations.
- Own workstation setup, deployment, imaging, and lifecycle management within the assigned region.
- Maintain accurate asset tracking and inventory management for IT equipment.
- Log, update, and manage Service Desk tickets, ensuring proper documentation and escalation.
- Troubleshoot common hardware, software, and connectivity issues using documented procedures.
- Coordinate equipment moves, adds, and changes, including physical installation of equipment weighing up to 50 lbs.
- Escalate complex issues to higher-level analysts as appropriate.
- Maintain a customer-focused approach while supporting users across office and operational environments.
Benefits
- 100% covered medical, dental, and vision.
- 401K with company match and immediate vesting.
- Paid time off and 15+ company-paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
